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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
At some point in any person's career, they have to work with a colleague or customer who is extremely difficult. Rather than looking to hear the fine details as to why this person was difficult, your interviewer will be looking to gain insight into how you personally handled the situation and others like it to ensure that a sound relationship was fostered even when you faced difficult circumstances. In your answer, some key things to focus on are your ability to be tolerant, understanding and a great communicator in these situations.

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my current role, I have a customer that flies off the handle very easily if things don't happen just right and I learned this from my first interactions with him. In seeing this happen from the start, I have always maintained a calm demeanor when he was upset and showed empathy by asking questions about his expectations and how to fix situations for him. To this day, I expect difficulty from him when we work together and the years we've had a working relationship together have better prepared me for more clients like him in the future."

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In my current role, I work with a Pharmacy manager who is very resistant to new technical workflows, especially when reviewing in group settings. After learning this, any time I present on new technology or revised processes, I make sure to set up a brief meeting with him ahead of the group meeting to walk through the new workflow and answer any questions he might have. By taking the time to empathize with him about the difficulties that come with a change in a 1:1 meeting, I can keep the group meetings on track and ensure that he is confident in the new process.
Marcie's Feedback
This is a great answer because it clearly explains how you successfully manage a recurring issue that creates challenges for you and others. It shows that you are proactive because you came up with a solution and implemented it.
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Written by Ryan Brunner
27 Questions & Answers • Vynamic

By Ryan

By Ryan