Vynamic Mock Interview
Practice 27 Vynamic interview questions covering retail technology, client consulting, and problem-solving.
Question 2 of 27
Talk about a time you had to use conflict resolution skills in a business setting. What was the situation and the outcome and how did you positively influence that outcome?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
In this role with Vynamic, chances are great that you would be working with employees at clients who don't see eye to eye on things and you will quickly become the mediator between them with your expertise. Prior to interview, think about the conflict resolution skills that you possess and highlight those with an example of a time that you used them. At the end of the day, ensure that your interviewer walks away from your conversation knowing that you can be trusted with their clients in this respect.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my current role, I was asked to work with two sales managers that were not seeing eye to eye in future planning processes and I was asked to step in and intervene on the situation. My approach to this situation was to first meet individually with each manager to get their perspective on the situation and, lo and behold, both managers felt disrespected by the other. With that in mind, my approach to coaching their relationship focused on empathy and the ability to see things from each other's chair. I held an open forum where each could talk about times they felt disrespected by the other and I think it was really eye opening for each. At the end of that single conversation, both realized that they were in competition with each other and both agreed to work hand in hand for the betterment of the organization in the future."
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Anonymous Answer
A situation arose where a group of Pharmacists were very distraught with leadership's lack of communication with them regarding a patient safety event. However, having worked closely with leadership, I knew that they were overwhelmed with fixing the problem and were unaware of their staff's discontent. In times of conflict, it is my opinion that clear communication and agreement to systemic change are critical between both parties. Therefore, I set up a meeting with the Pharmacist group and the leaders involved to openly discuss their concerns and discuss how we could improve the system in which they communicate critical information for the future.
Marcie's Feedback
Excellent answer. You described a work conflict and how you went about resolving it, which is exactly what the interviewer will want to hear. In addition, you emphasized your close relationship with leadership and your effective use of communication, both of which the interviewer will view favorably.
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