01 How do you build great client relationships? COMPETENCY 02 What CRM software programs do you have experience using? TECHNICAL 03 What steps do you take to hit revenue targets if you find you're behind? COMPETENCY 04 Can you describe a time when you initiated a new product feature or change based on client feedback? SITUATIONAL 05 What kind of experience do you have collaborating with different teams? DISCOVERY 06 Tell me what you know about Stripe's Gold Standard Experience and what you think of it. COMPETENCY 07 How comfortable are you speaking in public? BEHAVIORAL 08 Do you have any experience in enterprise-level client-facing work? DISCOVERY 09 Tell me about a problem that you recently solved. COMPETENCY 10 Why are you interested in this specific account manager position? DISCOVERY 11 How well do you know our industry? DISCOVERY 12 How much experience do you have selling or educating others about SaaS financial services platforms? DISCOVERY 13 What do you know about Stripe? DISCOVERY MANAGER 14 Why are you looking to leave your current position? DISCOVERY 15 If a long-term client informed you they might end our business relationship, how would you turn them around? SCENARIO 16 You have been given 50 clients. How would you manage them? What would you do first? all at your current or last position. SCENARIO 17 How do you stay in contact with customers? COMPETENCY 18 If we hire you, what will you do in the first 90 days on the job? COMPETENCY 19 What do you think our company's biggest challenge is? COMPETENCY 20 What kind of feedback did you receive at your last job? COMPETENCY 21 What do you like most about your current role? BEHAVIORAL 22 When have you made an error that resulted in an account leaving your company? SITUATIONAL 23 What are your greatest strengths? Weaknesses? BEHAVIORAL 24 Tell me about a contribution you made to the last team you worked on. COMPETENCY 25 What motivates you to perform your best? BEHAVIORAL