Pottery Barn Mock Interview
Practice 35 Pottery Barn interview questions covering home design, customer service, and sales expertise.
Question 11 of 35
You will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
In a service-focused job like a sales position at Pottery Barn, you will likely encounter customers who make your job less than pleasant. Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."
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