"Return policies are meant to be followed; however, there may be some exceptions from time to time. I feel that having a satisfied customer is most important, and sometimes refusing a return is not worth the bad word of mouth or risk of negative online reviews. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

"I know that return policies are set for a reason, and being a good team member means abiding by all of the rules and policies of the company. I've been in situations where customers were angry with me about a policy I had no control over. When this happens, I have to listen patiently, not take their criticism personally, and work with them to find a solution to their problem that aligns with the company's policies."