Pottery Barn Mock Interview

Practice 35 Pottery Barn interview questions covering home design, customer service, and sales expertise.

Question 33 of 35

Tell me about yourself.

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Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

This open-ended question can throw off some interviewees, but you can avoid this by having an answer prepared in advance. You can structure your answer using the "Past, Present, Future" framework to avoid rambling or excess information. Tell the interviewer about your experience to this point, where you are and what you are doing now, and the career goals that you would like to accomplish.

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

"During college, I worked as a sales associate in a home goods store. Last year, I was made a team leader, and I now supervise a team of five associates. I enjoy working in retail, but I'd like to work more closely with customers, helping them decide on the layout for their homes and recommending products and services. Pottery Barn has a great reputation for one-on-one design meetings and customized services, and I'd love to be a part of that."

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

"After I graduated with my Associate's degree in interior design, I worked as a freelance interior designer for three years. I enjoyed the flexibility, but I found it to be too unstructured. Two years ago, I started working as a sales associate at a retail furniture store, where I am now. I enjoy the stability, but I'd like to return to a design-focused career. Pottery Barn has such great products, and I would love to join your team and help your customers find the right pieces for their homes."

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35Pottery Barn Interview Questions & Answers

1.This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

2.Pottery Barn puts customer service first. How do you put the customers' needs first?

3.What do you know about Pottery Barn? Why do you want to work for us?

4.We have a very clear return policy. How would you handle a customer who argued with you about a potential return?

5.We have a strong employee honesty program in place to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

6.In this role, you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

7.This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

8.We take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

9.At Pottery Barn, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in a leadership role with us?

10.Tell me 3 qualities you possess that make you a strong fit for this position with Pottery Barn.

11.You will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

12.In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

13.You will be responsible for a large amount of cash and valuable merchandise at Pottery Barn. What would your most recent employer say about your character and honesty?

Pottery Barn Mock Interview

Tell me about yourself.

35Pottery Barn Interview Questions & Answers

1.This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

2.Pottery Barn puts customer service first. How do you put the customers' needs first?

3.What do you know about Pottery Barn? Why do you want to work for us?

4.We have a very clear return policy. How would you handle a customer who argued with you about a potential return?

5.We have a strong employee honesty program in place to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

6.In this role, you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

7.This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

8.We take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

9.At Pottery Barn, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in a leadership role with us?

10.Tell me 3 qualities you possess that make you a strong fit for this position with Pottery Barn.

11.You will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

12.In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

13.You will be responsible for a large amount of cash and valuable merchandise at Pottery Barn. What would your most recent employer say about your character and honesty?

14.Have you researched our company values? What makes you the best candidate for Pottery Barn?

15.Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

16.At Pottery Barn, we like to hire strong achievers. Give me an example of a time you went above and beyond.

17.How do you like to be recognized for your accomplishments?

18.Tell me about a time when you made a suggestion requesting change in an organization.

19.What is the most competitive work situation you have experienced? How did you handle it? What was the result?

20.Why is this job with Pottery Barn right for you at this time in your career?

21.What type of manager brings out the best in you?

22.How do you handle a situation where your supervisor does not properly communicate information to you?

23.Personality fit is important to us at Pottery Barn. How would you describe your personality?

24.What type of work environment do you dislike working in?

25.We need reliable people on our team at Pottery Barn. How many days were you absent from work last year?

26.Describe to me your ideal employer.

27.How can Pottery Barn motivate you on the job?

28.What are your salary expectations?

29.How do you feel about performance incentives?

30.What do you hope to learn from this job at Pottery Barn?

31.Do you have reliable transportation?

32.How do you handle situations that could cause you to be late or miss work?

33.Tell me about yourself.

34.What are your strengths?

35.How do you handle conflict in the workplace?