Practice 30 Northern Trust interview questions covering wealth management, fiduciary standards, and client service excellence.
Question 19 of 30
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This question seeks to evaluate your professional experience level, emotional intelligence, and communication skills, especially when adapting to a wide range of communication styles and personalities. Describe a time you dealt with an intimidating client and explain how you built a relationship with them.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Many of my clients are wealthy business professionals who are busy and do not have time to fuss around conversations. Sometimes they can come across as intimidating; however, I remind myself that they have a lot going on, and I need to make every conversation count. I am proud of the work I deliver and stand behind it, no matter how intimidating or brief a client can be."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Because of the vulnerable nature of wealth planning and management, I can understand how some people may feel intimidated by the whole thing; thus, coming across as a bit harsh or intimidating themselves. If this situation occurs, I will focus less on how I feel and more on how they feel."

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Written by Rachelle Enns
30 Questions & Answers • Northern Trust

By Rachelle

By Rachelle