Noel Leeming Group Limited Mock Interview
Practice 32 Noel Leeming interview questions covering retail expertise, customer service, and tech product knowledge.
Question 11 of 32
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Noel Leeming Group Limited."
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Anonymous Answer
I would follow the required processes to put any rude customer at ease by staying calm and keeping a firm manner, but if I felt I could not handle the dispute, I would report to the store manager.
Rachelle's Feedback
It sounds like you are well-composed and professional. If you can recall a time when you calmed down a rude customer, this question is a great time to tell a brief story.
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