Noel Leeming Group Limited Mock Interview
Practice 32 Noel Leeming interview questions covering retail expertise, customer service, and tech product knowledge.
Question 16 of 32
At Noel Leeming Group Limited we like to hire strong achievers. Give me an example of a time when you went above and beyond.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
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Anonymous Answer
Working at the warehouse, my role as an online fulfillment team member was essentially to pick and pack orders. Over time I went above and beyond by making stock checks for customers on the floor, searching for items for hours for clients. Though my role only requires me to do the bare minimum, I never turned down a customer's request. An example of this was when a customer needed help to find a certain set of curtains. I checked the stock and went above and took the machines out to check on the tops, which I didn't need to do. I eventually found the correct curtain for the customer who left the store praising me for my service.
Rachelle's Feedback
This answer is a good start! I recommend a slight change in wording since, for instance, 'bare minimum' can have negativity attached to it. I've provided an example for you below.
"Working at the warehouse, my role as an online fulfillment team member is to pick and pack orders. Over time, I have taken on additional responsibilities, such as performing stock checks for customers and searching for items that a customer cannot locate. Though my role requires minimal customer interaction, I never turn down a customer's request. Recently, a customer needed help finding a set of curtains. I checked the stock and took the machines out to check on the tops (be careful when using 'lingo' from your current job that an interviewer may not understand or relate to). Eventually, I found the correct curtains for the customer, and they left the store praising me for my service."
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