How to Answer: How do you handle conflict in the workplace?
Advice and answer examples written specifically for a Microsoft job interview.
11. How do you handle conflict in the workplace?
Why the Interviewer Asks This Question
Interviewers ask this question to learn how well you handle challenging workplace situations. They're also to understand your strategy for handling conflict positively and professionally. Hiring managers want to hear that you value diversity of opinion and understand how different points of view can contribute to a better solution than if everyone just immediately agreed with each other.
Written by Sue Oberliesen on June 22nd, 2022
How to Answer
Disagreements between co-workers are inevitable, and showing prospective employers that you're well versed in conflict resolution is crucial. You should use this question as an opportunity to share a success story about how you resolved an issue with a co-worker in the past. Start off by emphasizing communication and respectfulness as a means to conflict resolution.
Written by Sue Oberliesen on June 22nd, 2022
Answer Example
"I see every conflict or crisis as a learning opportunity. A conflict is a problem, and every problem has its inherent solutions. Finding those solutions is a challenge that can result in knowledge, experience, and wisdom. So, whenever I am faced with a conflict in the workplace, I put on my "challenge-accepted" hat, and start brainstorming for possible solutions. I deeply analyze the situation, consult with responsible parties if needed, and then start to implement the solutions one by one."
Written by Sue Oberliesen on June 22nd, 2022