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MailChimp Interview
Questions

25 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 25

Have you developed and maintained applications for multiple departments? Please provide examples.

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MailChimp Interview Questions

  1. 1.

    Have you developed and maintained applications for multiple departments? Please provide examples.

      Software and tech companies often hire software developers to work on applications that support various departments or teams, such as administration, human resources, sales, accounting, or marketing. The interviewer would like to know about your experience in supporting multiple departments.

      Rachelle's Answer #1

      "I developed enterprise applications for two of the largest data migration companies in the United States. During my tenure, at both companies, I supported their administration and HR departments. I was able to learn and apply differences in department applications quickly, without issue."

      Rachelle's Answer #2

      "Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

  2. 2.

    Which email marketing platforms have you worked with in the past and which is your favorite?

      By sharing your experience with email marketing platforms (also called ESP - Email Service Providers), hiring managers will get to know your knowledge of the competition and overall industry. Selecting a 'favorite' platform will let them know which aspects you find important when evaluating an email marketing platform. Include reasons you find a specific platform superior over others in the industry. If you have not worked with many, be sure to mention the ones you are at least aware of to showcase your industry knowledge.

      Rachelle's Answer #1

      "Although I am aware of many of the email marketing platforms currently available, I have experience working with Drip and Constant Contact. Although Constant Contact is one of the most well-known platforms, I find that Drip offers more powerful intelligent tools that allow users to make more strategic communication decisions when it comes to segmentation and automation. "

      Rachelle's Answer #2

      "My experience with email marketing platforms has been primarily with Constant Contact, but I am familiar with several others including Drip, ConvertKit and MailChimp. I have enough knowledge with these tools to understand that each of them have their pro's and con's. For example, MailChimp has excellent support which may come in handy when dealing with the language they use which is less than straightforward. ConvertKit makes segmentation easy for users, but its automation workflow capabilities are limited compared to other platforms."

  3. 3.

    What ideas have you created in the last year that benefited your current or former employer?

      Innovation, change, involvement, and team collaboration are all characteristics important to MailChimp as they make their hiring decisions. The interviewer would like to know if your creative side has benefitted your employer in any way. Talk to the interviewer about a recent time when you have helped your employer through your creative thinking. This type of involvement also shows that you are highly engaged when it comes to your work.

      Rachelle's Answer #1

      "I'm a creator by nature and constantly thinking up new ways to benefit the organization and improve processes. Most recently, I saw a gap in the new hire training and created a practice to teach new team members the information they need to be equipped and successful on the job. We continue to build upon it with training materials and incorporation of top talent into the program as mentors."

      Rachelle's Answer #2

      "It's funny; they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution, and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions and I had to adapt to avoid my past way of thinking."

  4. 4.

    Unexpected issues arise often in the technology industry, and you must be able to quickly adapt. In your opinion, what makes you a great problem solver?

      MailChimp wants to know that you have a systematic approach to problem-solving and that you do not panic when an unexpected issue arises. Consider the skills and qualities that help you successfully face and solve problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

      Strong problem solvers are:

      - Systematic thinkers
      - Open minded
      - Okay with being wrong sometimes
      - Always researching and exploring
      - Able to identify the core problem
      - Able to reverse engineer a challenge to avoid future issues
      - Able to come up with multiple avenues that work well for all stakeholders
      - Are do-ers and not worriers

      Rachelle's Answer #1

      "I consider myself a great problem solver and believe my skills are in my emotional intelligence, as well as the depth of my technical knowledge. I can be really in tune with the tone of the group I am working with, and how to best tap into their strengths to overcome a complicated situation. By being keenly aware of who can quickly fix what, I'm able to avoid a project landmine quickly."

      Rachelle's Answer #2

      "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."

  5. 5.

    Name for me one skill mentioned in our job posting, that you do not possess. How will you gain that skill?

      The interviewer is asking for you to highlight your weaknesses. There are many ways to ask 'what is your greatest weakness'; however, the interviewers at MailChimp will always have a more thought-provoking way of asking this question. Before your interview, comb through the job posting and pick out a skill where you have room for improvement. Then, discuss what you could do to strengthen that particular skill.

      Rachelle's Answer #1

      "I have an intermediate level of experience with Linux, but would love to say that I am an expert. When I saw this requirement on your job posting, I knew that I met that basic requirement, but I want to do better than basic. For that reason, I have enrolled in an online course called 'Linux Advance.' I am excited to strengthen my skills in this area."

      Rachelle's Answer #2

      "I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."

  6. 6.

    How do you prevent burnout and remain highly motivated?

      Working in the tech industry means a lot of hours, and rarely turning your brain off due to a fast-pace and high expectations. Talk to the interviewer about your ability to remain motivated, even if you are asked to work a lot. Discuss how you make sure that you are not burning out on the job.

      Rachelle's Answer #1

      "I was taught early on in my career that planning a project clearly, from start to finish, is a great way to prevent burnout and keep motivation high. When effort expectations are set forth right away, this minimizes my stress and keeps me moving at a manageable pace."

      Rachelle's Answer #2

      "This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."

  7. 7.

    What software development tools have you used?

      There is a multitude of software development tools available, and they change all the time. The interviewer is looking for a better understanding of the tools that you use, and the development skills you will bring to this job. If MailChimp mentions any specifics, or preferences, when it comes to software development tools, this is a perfect time to indicate your level of experience with them.

      Rachelle's Answer #1

      "I see that you mentioned Atom and Cloud 9 in your job posting, both of which I have approximately three years' experience. I have also worked with Linx, although I am a beginner level in that particular tool."

      Rachelle's Answer #2

      "The store where I currently work is a family run shop where they operated based on trust and didn't have a loss prevention plan. We were having some problems with theft because of it. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."

  8. 8.

    What is the riskiest decision you have ever made in your career?

      Most companies want to hire go-getters and bold individuals. With being bold can often come calculated risk. The interviewer wants to know how you handle making risky decisions. As a successful professional, you know to calculate risk in your industry, and career. Tell the interviewer about a work-related risk you have taken and what the outcome was.

      Rachelle's Answer

      "The riskiest career choice I have made was asking for a reduction in hours, from full time to part time employment, to pursue my degree in Digital Marketing. My boss could have let me go, but he didn't. Rather, he openly supported my pursuit of higher education."

  9. 9.

    What is your experience with the analytical capabilities of email marketing tools?

      This is an opportunity to share your analytical experience as it relates to email marketing tools. Talk about your understanding of email marketing analytics and the importance of measuring the effectiveness of email marketing campaigns. Whether your experience includes utilizing analytical tools within email marketing platforms or troubleshooting these tools, make sure your answer showcases your knowledge and possible limitations of these tools. Also, try to convey your understanding of the analytical capabilities of MailChimp's tool. If you do not have specific experience with the analytical capabilities within email marketing tools, highlight your analytical skills overall, specifically in the area of email marketing. Make sure to let them know you are well aware of the analytical specifications of MailChimp's tool.

      Rachelle's Answer #1

      "Analytics is an incredibly important aspect of email marketing, as it reveals if a company's efforts are producing the desired results. Most, if not all, email marketing tools have an analytics component. This may include predefined reports, interactive tools or both. Through my previous projects, I have had opportunities to utilize some of these analytics tools. In many cases, I have found that these tools do not completely meet the analytics needs of a company, requiring the creation of customized solutions. Using a combination of the platform's available analytics capabilities and a custom built tool, I have helped companies more fully meet their analytics needs with respect to email marketing. I believe MailChimp's tool has excellent analytical capabilities that can be customized to meet clients' needs."

      Rachelle's Answer #2

      "My work as an web analyst has given me a greater appreciation of the value in analyzing email marketing data. Analytics can reveal email communications that may require revisions or segmentations that need to be updated. I have worked on projects that have included the analysis of email marketing data and have used a few tools outside of email marketing platforms. Through these projects, I have an understanding of the types of tools that produce more impactful and efficient analyses. Aspects such as user friendliness, report customization and ease of database connections are important to consider when evaluating analytics tools."

  10. 10.

    We at MailChimp like to hire top software developers, please tell me why you are the best developer for the position and why we should hire you?

      The interviewer would like to learn if you have traits necessary to be a good developer. This would be a good opportunity for you to discuss your strengths such as your ability to manage projects, keeping tasks on schedule and the reliability to ensure projects are completed as planned. Analytical mindset, communication skills, and problem-solving skills are also attributes to have as a developer, and it would be beneficial to share this information as well.

      Rachelle's Answer #1

      "I am the best candidate for the developer position as I am strong technically with my CSS, Java and HTML experience and my ability to manage projects. I am extremely organized, and I like to ensure that I complete each task within the specified timeframe. I am also a natural problem solver, which in my job as a developer is extremely important. I like to consider the "

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  11. 11.

    How do you prioritize multiple projects when they all seem equally important?

      When working for MailChimp, you will need to take on multiple projects or clients at a time. They are a busy organization and need to know that you can keep up with their pace. Prioritizing is a skill that requires practice. There are many approaches you can take.

      Here are some suggestions:

      1) Make a list. By thinking through and writing down each item that needs completion, you can better visualize your approach.
      2) Mark what is urgent or essential. Take into account deadlines and meetings. If a project management tool is available to you, like Trello or Asana, utilize its features to keep yourself organized.
      3) Order each task based on effort and estimated value.
      4) Consider due dates and how long it will take to do each item.

      When answering this question, show the interviewer that you have a system in place that helps you to think through what needs to happen, and when. The better you can prioritize, the more productive you will be, making you an asset to MailChimp!

      Rachelle's Answer #1

      "I aim to be as effective and efficient as possible and make sure I can use all minutes of a day for a project. I have a few things going at once most of the time. I am the lead on some, the delegator on others, and the reviewer on another, for instance. This way, by splitting up the work to the appropriate parties, both my team and I can be the most efficient with our time."

      Rachelle's Answer #2

      "Here are some other characteristics that a Real Estate Agent should have:

      - Willingness to remain 'in-the-know' on new trends in the market
      - Ability to grow and maintain a robust network
      - Strong attention to detail
      - Likability and a great personality
      - Drive and tenacity to keep going when the market is slow or a deal is dragging
      - Honest and full of integrity, at all times
      - Self-motivated
      - Avid problem solver"

  12. 12.

    What third-party social media platforms are you aware of that provide added value in increasing the effectiveness of a particular platform?

      Knowledge and experience with third party apps in this area is valuable as a team member at MailChimp, as it is always looking for ways to broaden its product offerings. This is particularly the case as marketers are looking to get a higher return on their social media marketing dollars.

      As you mention particular third party apps, be sure to discuss how it improves on a particular social media platform feature. Also point out how this app can provide value to social media marketing efforts.

      Rachelle's Answer #1

      "Through my work experience with social media marketing technology, I am familiar with SocialDrift and Grytics. SocialDrift is a third party app for Instagram that automates Instagram interactions using machine learning. This app increases engagement with Instagram users through likes, comments and follows, ultimately increasing a brand's exposure on this social media platform. Grytics is an app that gathers data on Facebook groups that help businesses make better decisions on messaging and targeting to these populations. The app consolidates this information so marketers do not have to spend the time reading every post."

      Rachelle's Answer #2

      "My app development work has given me the opportunity to learn about a few third party apps associated with social media platforms. The companies developing the apps understand the need to make these apps more efficient and effective for marketers. Yotpo is an app used with Instagram that allows it to aggregate all posts with pictures related to a certain brand or product. Once aggregated, the app takes care of contacting these Instagram users to see if their posts can be used through its company account. This app saves marketers time and money by conducting this task efficiently. TweetDeck is another app of value to marketers, particularly those using Twitter as it allows them to schedule, monitor and queue up tweets in one place. This save marketers time and allows them control over targeting and the timing of their messages."

  13. 13.

    What are some different social media marketing tools or technology available to marketers?

      MailChimp's hiring managers are interested in candidates with some knowledge or experience with social media marketing technology or tools. Knowledge of current offerings in the industry will help MailChimp better address unmet needs of current and future clients.

      Begin by talking about some general categories of tools and offer up specific examples of each. Remember to touch upon the benefits these tools may offer marketers.

      Rachelle's Answer #1

      "As a developer, my work with corporate marketing departments gave me an understanding of different tools available to marketers to help them manage social media marketing efforts. There are platforms that help them track and manage their marketing on different social media channels in one place. A popular product in this category is Buffer - a tool which supported by many third party applications. Another type of tool is related to social media content management. Buzzsumo is an example of this type of tool as it, using data, helps determine worthy content topics and identifies the best social media channels to post the content on."

      Rachelle's Answer #2

      "Working in the marketing technology industry, I have been exposed to many different tools marketers use to manage their social media marketing. There are tools that help marketers create content including Canva which is a user friendly graphic design application allowing the quick creation of visuals for their social media channels. Other tools help with the scheduling of social media content. Edgar is an example of this type of tool as it allows marketers to schedule content on different channels and redistribute it at scheduled intervals to followers who may not have viewed it earlier."

  14. 14.

    Customization is an important aspect of email marketing as a company's goal is to get the right message to a customer or prospect. Tell me about a time when you worked with the customization aspect of email marketing.

      Many companies find customization to be an important part of their email marketing programs. Customization makes the messages more personal and relevant to the recipients, whether they are current customers or prospects. Talk about your understanding of how companies use customization in email marketing and include details of your experiences working with email customization.

      Rachelle's Answer #1

      "Personalizing email marketing messages help companies' messages stand out in a crowded inbox. It's important that companies start using more than just the name when it comes to email customization. Many of the more well-known companies use purchase and/or browsing history to personalize the messages they send out. I have worked with companies to link their databases to their email marketing tools to find more impactful ways to customize messages. In the process, I learned how improvements in database structures and data stored can help build more impactful messages."

      Rachelle's Answer #2

      "Working with marketing departments of various companies, I have learned the importance of having an impactful message. Customization is one effective way to do this. Although my technical experience in this area may appear limited, I believe my experience on the marketing side will help to build better tools and processes to streamline email marketing customization. Making the process more efficient will help marketers concentrate resources on strategy and less on tasks that can be planned ahead of time."

  15. 15.

    What is your experience with email marketing automation as it relates to MailChimp's product and service offerings?

      In your answer, be sure to include your understanding of the definition and importance of email marketing automation for businesses and MailChimp's product and service offerings. It will be helpful to also outline your technical and analytical knowledge/experience working with email marketing automation. If your experience in this area is limited, be sure to at least educate yourself on the definition of email marketing automation, different tools available and some of the benefits to using them.

      Rachelle's Answer #1

      "Recently email marketing automation has increased in importance for companies as they look to streamline the process of communicating to their customers and prospects. Email marketing automation tools help them have the right message ready to send at the click of a button, allowing them to communicate in a timely manner. I have worked with companies to improve their email marketing automation processes. Through my experiences, I have learned ways to improve automation tools to better meet the communication needs of companies. I have gained much knowledge in using data analytics to improve email marketing automation processes and tools."

      Rachelle's Answer #2

      "Email marketing automation helps companies concentrate on less repetitive tasks. I also believe it helps them plan communications and react more quickly to events through triggers that send customers and prospects the most impactful message at the appropriate time. Although my experience with email marketing automation is limited, I have learned about the benefits of tools available in the industry and have made efforts to remain informed of new technologies in this area."

  16. 16.

    Tell me about a time where you had to analyze a set of data and then make a recommendation.

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  17. 17.

    Describe your experience or knowledge with social media messaging, particularly as a developer.

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  18. 18.

    Tell me about your problem-solving skills. Do you enjoy analyzing and solving complex problems?

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  19. 19.

    As an increasing number of people are accessing content via mobile devices, MailChimp wants to ensure that it is offering tools that address these trends. What experience do you have developing mobile applications?

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  20. 20.

    What types of online marketing tools have you had experience with from the developer side?

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  21. 21.

    Outside of work, what type of creative activities do you like to pursue?

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  22. 22.

    Would you consider yourself a creative person?

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  23. 23.

    Talk about your experience with or knowledge of artificial intelligence in regards to online marketing.

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  24. 24.

    Tell me about your experience working with databases, specifically as it relates to email marketing platforms.

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  25. 25.

    What different ways do you see companies marketing to their customers online?

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