MCAP Service Corporation Mock Interview
Practice 27 MCAP Service Corporation interview questions covering mortgage operations, client service, and financial industry expertise.
Question 16 of 27
What experience do you have working on an advanced phone system and what skills do you have that you feel would be essential to work with our clients over the phone?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
As the customers of MCAP Service become more virtual, a good chunk of business transactions happen over the phone. In this role, you will be expected to bring solid skills in handling the technical side of the phone system and great communication skills to handle customers when not face to face. In your answer, talk about any experience you have in working a multi-line phone system. As well, talk about the communication and organizational skills you have to ensure that you can help customers in any way possible over the phone.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my current position, I handle a majority of the incoming calls to our company. I have to triage calls based on customer needs and utilize the system to transfer calls, place customers on hold or push through to another person's voicemail. Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communications with customers that call. If hired for this role, I would be very thorough in my orientation process to learn all of the potential situations I would face with customers here at MCAP Service over the phone."
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In my current position, I handle a majority of the incoming calls to our company. I have to triage calls based on customer needs and utilize the system to transfer calls, place customers on hold, or push through to another person's voicemail. Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communications with customers that call. If hired for this role, I would be very thorough in my orientation process to learn all of the potential situations I would face with customers here at MCAP Service over the phone.
Cindy's Feedback
Great! Using a past success to show how you'd succeed in the future is an effective way to persuade an interviewer of your fit for the role. Good work.
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