MCAP Service Corporation Mock Interview
Practice 27 MCAP Service Corporation interview questions covering mortgage operations, client service, and financial industry expertise.
Question 18 of 27
How do you build rapport with those that you work closely with?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with MCAP Service will find you face to face with many customers. Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. As you answer, be sure to talk both about why you feel that building rapport is important and the ways that you go about building rapport to those that you work with. If possible, make sure to highlight why building strong relationships is important in the banking industry to really sell your interviewer that you have what it takes to be a part of the success at MCAP Service.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In an industry like yours here at MCAP Service, one bit of mistrust between your institution and a customer can spell disaster as they withdraw funds and move them somewhere else. I pride myself on ability to build trust and rapport with those that I work with and I do this by being very genuine in all of my interactions and finding time to connect personally with all that I work with. I always remain respectful to the needs of others and do my best to keep a smile on my face and stay positive at all times."
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Anonymous Answer
In my mind, building rapport with my colleagues and customers comes down to the basic principle of trust. I build trust with people by doing what I say I'm going to do and delivering results on time. I'm also always considerate to the thoughts of others and work my timeframes around the needs of others, especially when it comes to the customers that I work with. I am confident that my ability to connect with customers in a trusting way will greatly benefit the business here at MCAP Service because customers want a friendly and trusting face handling their personal finances.
Cindy's Feedback
Outstanding! To enhance your answer, add an example of your follow-through and the impact it had on a key relationship.
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