MCAP Service Corporation Mock Interview
Practice 27 MCAP Service Corporation interview questions covering mortgage operations, client service, and financial industry expertise.
Question 6 of 27
Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
At some point during your career up to this point, you've faced a time where you felt completely overwhelmed while on the job. As you answer this question, try to paint a clear picture for your interviewer that explains all of the contributing factors to you being overwhelmed. Then, proceed to focus most of your answer on talking about the skills and resources you utilized to keep you on track and focused during this difficult time. In the end, your interviewer is ideally looking to hear that you can stay organized and on track no matter how busy things get if you're hired to join the team at MCAP Service.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"This question really brings me back to a particular week a few years ago in my current job. It was late fall as the holiday shopping season was ramping up and our store was very short staffed due to a maternity leave and two employees leaving on short notice. While we were short staffed in the store, it took a full team effort to ensure that customer questions were being answered, shelves were stocked and registers weren't getting backed up. To stay organized, the small team we had on staff worked off of a checklist each day to ensure we weren't missing anything important. Constant communication and flexibility was key for our success as we continually helped each other out on important things throughout the day. For me personally at the end of each day, I took a lot of satisfaction in knowing that I kept my head focused and did a great job."
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Anonymous Answer
Over the past four years, my current department has cut staff by almost 50% while the overall amount of work has remained steady. This has led to my total duties doubling over the course of four years. While this has been very overwhelming for, and even detrimental to others that I work with, my ability to handle the stress has been very important. The best thing that I do is set time aside at the end of each day to recap what I've done and make a plan for what to handle the next day. Some of my colleagues can't believe that I set aside 30 minutes to plan, but I know that making a plan actually saves me considerable time in the long run and makes me more productive. As well, on days where I do feel very overwhelmed, it is important to take some personal time during a break to step away and get some fresh air. A quick 10-minute walk outside really helps refresh me for another half day of work.
Cindy's Feedback
Good answer! The process you outline sounds effective, and the way you describe it allows the interviewer to envision how you'd handle similar circumstances in the new job.
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