Legacy Health System Mock Interview

Prepare for Legacy Health System interviews with 31 questions covering patient-centered care, clinical scenarios, and mission alignment.

Question 13 of 31

Legacy Health System seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a 600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

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31Legacy Health System Interview Questions & Answers

1.Here at Legacy Health System, honoring a diverse workforce and patient base comes down to doing the right thing for all. Why is being a part of a diverse environment important to you?

2.At Legacy Health System we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?

3.Talk about a time you had to resolve a disagreement between yourself and a colleague, customer or patient. How do you feel you showed respect to the person in that situation?

4.Tell me about your healthcare related education and training.

5.At Legacy Health System we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

6.What is your patient care philosophy?

7.Here at Legacy Health, we put a great deal of effort into making sure that our patients are able to understand what we say to them regarding their care because health literacy is such a major issue today. Why do you feel this is important?

8.Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

9.If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

10. Have you every had a time where you had to go above and beyond your normal job duties to ensure that you were serving the needs of a patient?

11.Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

12.At Legacy Health System, we strive to help fill unmet needs in our community through a lot of different avenues. Have you ever been a part of charitable community efforts during your career?

13.Legacy Health System seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

14.In your job, what are some ways that you help promote a healing environment for the patients that you work with?

15.How would you describe your personality?

16.Talk about a time you used a workplace safety issue as a learning measure for you, another colleague or your team. Why was this important?

17.Do you prefer to work in a team based position or individually?

18.Legacy Health System supports a healthy work/life balance for all employees. How do you balance life and work?

19.Talk about a great achievement that you've had during your career. Looking back, what made this achievement so significant?

20.We put a great deal of effort and resources into sustainability projects like water resource management, recycling and other green initiatives. Why is creating sustainable resources important to you in the healthcare field?

21.If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

22.If Legacy Health System hired you today, what would you accomplish first?

23.Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

24.With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

25.What type of work environment do you dislike working in?

26.Personally, where do you see any personal need for further education in your repertoire of skills?

27.Rate your problem solving skills from 1-10. How do you justify your rating?

28.Talk about a time that you were challenged by new technology or innovation in the workplace. How did you overcome this challenge?

29.Why do you think you will be successful in this role with Legacy Health System?

30.Do you think it is possible to be a good team member, yet disagree with the leader?

31.Legacy Health System was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?