Studies have proven that those with low health literacy are less likely to follow treatment and more likely to be hospitalized. Because of this, Legacy Health takes a focused approach on making sure that each patient understands the care that they are receiving, their treatment plans and any other information passed their way. This is done by using plain language and everyday words with patients so they are able to clearly understand what is being said to them. Talk about any experience you have in doing this in your job and talk about the fact that patients need to have a clear understanding of their health and care to take ownership of it.