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Kaiser Permanente Customer Service Specialist Mock Interview

Question 3 of 25 for our Kaiser Permanente Customer Service Specialist Mock Interview

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Question 3 of 25

What is your understanding of the "minimum necessary rule?"

"I understand the minimum necessary rule can be very nuanced in sharing member information. An example of this is peers talking about a call they have taken or complaining about a member by name. Even when I'm permitted to discuss member information, I ensure that I am only sharing the absolute basics to protect member privacy. If a peer needs guidance, I request that they remove all irrelevant information before discussing the members situation."

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How to Answer: What is your understanding of the "minimum necessary rule?"

Advice and answer examples written specifically for a Kaiser Permanente job interview.

  • 3. What is your understanding of the "minimum necessary rule?"

      How to Answer

      The minimum necessary rule is a nuanced HIPAA guideline stating you can only share member information on a minimum necessary basis. Kaiser interviewers ask this question to see if you have a strong understanding of the rule and your ability to comply with it. Your knowledge of implementing this rule demonstrates your ability to protect member information as required by law.

      Answer Example

      "I understand the minimum necessary rule can be very nuanced in sharing member information. An example of this is peers talking about a call they have taken or complaining about a member by name. Even when I'm permitted to discuss member information, I ensure that I am only sharing the absolute basics to protect member privacy. If a peer needs guidance, I request that they remove all irrelevant information before discussing the members situation."