How to Answer: Can you share your best practices for protecting PHI and follow HIPAA guidelines?
Advice and answer examples written specifically for a Kaiser Permanente job interview.
4. Can you share your best practices for protecting PHI and follow HIPAA guidelines?
How to Answer
Working for Kaiser you access highly sensitive member information. Interviewers ask this question to see if you understand the sensitive nature of the information and if you know what you can and cannot do with member information. To answer this question, your answer should include your understanding of when you can and cannot use member information.
Answer Example
"When accessing member information, it's essential to only use it as needed and protecting it at all costs. That is not just my best practice, but that is also the law. I always ensure that I lock my computer when I walk away, I follow a clean desk policy at all times. I only discuss member information with covered entities such as their providers and only the information that is absolutely vital to share. When verifying their information, I never say their address or phone number out loud, I ask them to share with me and validate if needed. Lastly, I keep sensitive conditions in mind such as mental and sexual health since I know those topics can only be shared with member permission."