MockQuestions

Kaiser Permanente Customer Service Specialist Mock Interview

Question 17 of 25 for our Kaiser Permanente Customer Service Specialist Mock Interview

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Question 17 of 25

Can you tell me about your relevant experience?

"I've been working in a customer service capacity for over five years. I've worked in the tech and health care sectors, answering member calls and responding to emails. On average, I take over 50 calls per day and have an adherence rate of over 98%. What this means for Kaiser is that I already have the foundational skills that you are looking for in this position. Your time spent onboarding me, will be more about learning the business versus training."

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How to Answer: Can you tell me about your relevant experience?

Advice and answer examples written specifically for a Kaiser Permanente job interview.

  • 17. Can you tell me about your relevant experience?

      How to Answer

      Interviewers are using this question to evaluate your ability to hit the ground running. You can certainly learn through training and onboarding, but they are looking to see if you have the essential basic skills of the role. To provide an excellent answer here, focus on the main components of your experience and how it translates to their position. An effective phrase here is 'and so what that means for Kaiser is...'

      Answer Example

      "I've been working in a customer service capacity for over five years. I've worked in the tech and health care sectors, answering member calls and responding to emails. On average, I take over 50 calls per day and have an adherence rate of over 98%. What this means for Kaiser is that I already have the foundational skills that you are looking for in this position. Your time spent onboarding me, will be more about learning the business versus training."