How to Answer: What do you think are the most important characteristics of a great Customer Service Specialist?
Advice and answer examples written specifically for a Kaiser Permanente job interview.
18. What do you think are the most important characteristics of a great Customer Service Specialist?
How to Answer
Since Kaiser Permanente believes in making each interaction extraordinary, since you will be the face and voice of Kaiser Permanente, they ask this question because they want to make sure that you agree on the essential characteristics of a great customer service agent. They want to qualify your values and find alignments between your values and theirs. To best answer this question, call attention to their customer service value of making every interaction extraordinary. Additionally, knowing that you will be supporting members in difficult situations, your answer should reflect your empathy and compassion.
Answer Example
"I know here at Kaiser, and you find significant value in providing extraordinary service in every interaction with your members. This value resonates with me deeply. While there are many factors that make up a great customer service agent, I think a few of the most important are patience, stress management, and most importantly, compassion and empathy."