"It sounds like problem-solving skills and documentation skills are extremely important to be a successful Customer Service Representative at Kaiser Permanente. Seeing this when I applied, I am confident that my experience in my current role would be extremely beneficial if hired for the job. In my current work, I utilize a software program to document all client interactions and am required to do this in a timely and accurate manner so that all staff can access notes quickly. I work with clients daily to help solve questions they are having, and I use quick and efficient problem-solving techniques with them."
