Kaiser Permanente Customer Service Representative Interview Questions
Go Back1. How do you define good customer service?
2. How would you describe your work style?
3. Talk about a time you went above and beyond the call of duty for a customer. Why did you do this?
4. What one or two skills do you think are most critical to success on the Kaiser Permanente customer service team?
5. What motivates you to work hard on a day to day basis?
6. What three words would you use to describe yourself?
7. How would you describe your communication skills?
8. If Kaiser Permanente was flooded with customers and you were required to work overtime, how would you react?
9. How would you respond to a question that you do not know that answer to on the job?
10. Describe a situation where a customer reacted very negatively towards you in an interaction. How did you handle that situation?
11. What interests you in coming to work for Kaiser Permanente?
12. How do you make the work that you do fun and exciting?
13. If you were hired at Kaiser Permanente, how quickly would you expect to be on your feet and running on your own on the customer service team?
14. If a customer demands to speak to a manager, what do you do?
15. Over the past year, have you had any unexcused absences from work?
16. What work experiences do you have in customer service that you feel would greatly benefit the customer service team at Kaiser Permanente?
17. If hired at Kaiser Permanente, what area do you feel you could improve in as a Customer Service Agent?
18. Talk about a time when you feel like you failed at customer service. What did you learn from that situation that you would bring to the Kaiser Permanente team?
19. Give me an example, outside of a call center, where you have pleased a customer?
20. How do you go about requesting feedback from your customers?