How to Answer: How do you define good customer service?
Advice and answer examples written specifically for a Kaiser Permanente job interview.
1. How do you define good customer service?
How to Answer
Providing excellent customer service is key to an overall great customer experience at Kaiser Permanente. It is important to identify a customer's needs and provide a positive outcome from experience. It would help if you listed specific attributes essential to providing good customer service, such as effective problem-solving skills, answering questions about products/services, and having a positive and pleasant attitude. It would be best if you gave an example of how you've used these skills to effectively assist a customer in the past and/or describe a time when you received excellent customer service and what made this particular experience pleasant.
Answer Example
"For me, providing the best customer service comes down to a positive attitude, the ability to problem-solve, the ability to know the business, and being efficient in every customer interaction. In my current role, I bring a smile on my face to work each day, even when I'm handling customers that are upset. From there, having a solid foundation of knowledge about my entire company helps me walk customers through issues and route them to the correct person if necessary. If hired to join the Kaiser Permanente customer service team, my first goal on the job would be to learn and understand all aspects of your business to provide the best service possible to your customers."