31 Homesense Interview Questions & Answers
1. At Homesense we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
At Homesense, it's very important to us to attract ambitious and talented individuals, teach them the fundamentals of our off-price model, offer them challenging assignments, and support their career growth. When have you gone above and beyond for your coworkers, supervisors, or customers?
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"At my current job, I recently had a customer who was at a total loss about what she was looking for: she was living on her own for the first time and had always relied on roommates and partners for home furnishings in the past. I spent some time talking to her about her interests and passions and then I went around the store and put together a 'mini-display' of items I thought she would love. It was really fun to help her get started building her own decor aesthetic, and it felt great to exceed her expectations that day."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Jordan Henry
2. How do you handle situations that could cause you to be late or miss work?
How to Answer
Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."
Written by Jordan Henry
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3. What do you hope to learn from this job at Homesense?
How to Answer
At Homesense, we believe it is our responsibility to train and mentor our associates for long-term success. That's why we offer a variety of training and development programs to help our associates take their careers wherever they want to go. Talk to the interviewer about what you're hoping to learn during your time at Homesense.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I'm interested in several different facets of the retail industry but haven't yet decided what direction I want to take my career. I'm excited about all of the learning opportunities available through Homesense, and I can't wait to dive in and find my home in the retail world!"
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."
Written by Jordan Henry
4. What draws you to a job in home furnishings sales?
How to Answer
We're looking for employees who are passionate about home design to be brand ambassadors at Homesense. Talk to the interviewer about what makes you want to work for a company that specializes in helping customers express their personal styles at home.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"Simply put, I love decorating. I've helped countless friends set up their apartments and homes after they've moved to new spaces -- it's so much fun to me. I'm really hoping to do that as a career someday, and I'm hoping that the connections and experience I gain at Homesense will set me up for success in the future."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I'm really enthusiastic about helping people find exactly what they're looking for to turn their house into a home. Not everyone is really in touch with their personal home style, and I think it would be fun and rewarding to help customers finally feel confident in their home furnishing choices."
Written by Jordan Henry
5. What attracts you to working for an off-price retailer like Homesense?
How to Answer
At Homesense, we buy from the biggest department stores, the best designers, and unique boutiques around the world to provide our customers with the best products at the lowest prices. The Homesense way is different, and we're looking for passionate associates who believe in the Homesense way. Talk to the interviewer about why you want to work for an off-price retailer like Homesense.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I'm really passionate about the environment, and I love working in the retail industry, but I know the toll that some retailer's business practices take on our environment. Off-price retailers like Homesense do so much to reduce waste and keep products out of landfills and in the hands of customers, where they belong. I want to work for a company like Homesense so that I can continue to pursue my dream career and know that I'm doing my part for the environment at the same time."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I've had my share of financial hardships in my life, but I've always known that I can turn to Homesense when I need to spruce up my house and turn it into a home. I believe in the off-price business model, and I'm excited to share the benefits of this model with customers by being a brand ambassador for Homesense."
Written by Jordan Henry
6. How can Homesense motivate you on the job?
How to Answer
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you find motivation on the job.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I find it very motivating to work on a team with people who are doing their best work -- I'm a competitive person by nature, so I never want to be the weakest link on a team. If I'm surrounded by coworkers who are all focused on our team goals and their own personal goals, I'll do whatever I can to keep up and exceed expectations."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."
Written by Jordan Henry
7. Describe to me your ideal employer.
How to Answer
At Homesense, we fully appreciate that our associates bring our business to life, and we aim to support them by making Homesense a terrific place to work. What kinds of companies attract your attention? What do you look for in a potential employer?
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I'm looking for a company that I can truly grow with, that values innovative ideas and creative problem-solving and that never settles for the status quo. I'm happy to see that Homesense is constantly innovating and evolving; that's the kind of company that really gets my attention. I can see myself building a long career with Homesense."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"The most important thing to me when I'm looking for a new job is to check out the company's corporate responsibility. I'm just not satisfied by working for a company that isn't taking proactive steps to ensure the safety of their workforce throughout the supply chain and to find ways to be more sustainable and green."
Written by Jordan Henry
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8. We need reliable people on our team at Homesense. How many days were you absent from work last year?
How to Answer
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
Written by Jordan Henry
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9. What type of work environment do you dislike working in?
How to Answer
At Homesense, we move fast -- we're always adapting, evolving, and innovating, and the fast pace brings variety as well as challenges. We recognize that this work environment isn't a great fit for everyone, so talk to the interviewer about any atmospheres you've had trouble working in in the past.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."
Written by Jordan Henry
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10. Personality fit is important to us at Homesense. How would you describe your personality?
How to Answer
Homesense is an exciting place to work, and we count on our associates to bring our business to life with their unique personalities and perspectives on our business. Briefly describe your personality to the interviewer.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"Authenticity is really important to me, so I'm glad to know that Homesense wants its employees to be themselves. I'm a really fun-loving, energetic person, but that never stops me from working hard and exceeding my sales goals. If you give me a task, I'll execute it to perfection, and I'll have fun while I'm doing it."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"My friends always describe me as charismatic -- I think that's one of the reasons I work so well in sales. I have a lot of playful energy, and I love to make people feel special. I want every person I interact with to feel welcome and embraced; that's a really essential part of my personality."
Written by Jordan Henry
11. Tell me about a time you had to handle conflict at work.
How to Answer
We've worked hard to create an exceptional company culture here at Homesense, but we know there's no way to prevent conflict from happening from time to time. Have you ever had a conflict with a coworker or manager? How did you resolve the issue?
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"Many years ago, a coworker and I had an ongoing, unspoken issue between us from a situation that happened outside of work. We didn't talk about it, but I think everyone could feel the tension between us building. It finally erupted in an argument while we were at work, and our manager had to pull us aside and talk to us about our behavior. It was really embarrassing and uncomfortable, and I made a promise to myself never to let a conflict go on so long without addressing it. Now when I have an issue with something my coworker or manager has said or done, I take some time to cool off, then approach them with respect and kindness and let them know how their actions affected me. That's been a great strategy for me so far."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I've been lucky enough to never be involved in conflicts with a coworker, but I've definitely done my share of mediating between two coworkers before. The retail industry can be stressful, so naturally the stress gets to people from time to time. When I'm helping coworkers through conflict, I always make sure that I'm fully hearing both sides of the story and trying to get to the root of the hurt between them. I think the experience of having and resolving conflict can actually be really healthy -- it's made the teams I've been on that much stronger because it helps us all know how to respond to each other instead of react."
Written by Jordan Henry
12. What type of manager brings out the best in you?
How to Answer
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"The best manager I ever had really embodied a servant-leadership paradigm. She made it common practice to have one-on-one meetings with each of her team members every month or so to talk about our engagement in the work as well as what she could be doing better to bring out our best. The fact that she asked how she could improve spoke volumes to me. She's a leader I really admire."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"When I first started out in retail, I felt really out of my depth. I had been working primarily desk jobs with limited interactions with others for several years, so the retail industry was a huge change. My manager was so patient and kind, and I really felt like she was invested in my success. She took time to train me in areas where I struggled, and I never once felt like she was frustrated with me or that I was expected to understand everything all at once."
Written by Jordan Henry
13. Why is this job with Homesense right for you at this time in your career?
How to Answer
At Homesense, it's very important to us to attract ambitious and talented individuals, offer them challenging assignments, and support their career growth. We believe that this encourages associates to join us not just for a job -- but for a career. Talk to the interviewer about your personal career goals and how this position with Homesense can help you achieve those goals.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I'm hoping to move into a merchandising role at some point in the future, and I'm really excited by the University For Merchants program that your corporate business offers. I would absolutely be thrilled to be considered for that program in the future. I know something like that would help me propel my career forward."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."
Written by Jordan Henry
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14. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
This question is designed to determine if you can function well in a competitive environment. Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I enjoy some healthy competition at work, as long as it's friendly and doesn't feel toxic. I like to celebrate the accomplishments of my teammates and want to know that my accomplishments will be celebrated as well."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Jordan Henry
15. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
In the retail business, we move fast. We're always adapting, evolving, and innovating. At Homesense, we strive for a workplace where our associates feel valued for their diversity of thought, and we're always open to suggestions that will propel our business further. Have you ever suggested a change to an employer? What was the result?
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"January and February are really slow months at the store where I currently work, and I was trying to brainstorm some ways we could encourage customers to come into the store. I had an idea to partner with a local animal shelter to host an adoption event in our store -- our building is pet-friendly, and our customers are always bringing in their furry friends to shop with them. I took the idea to my manager, and she loved it. She gave me ownership over organizing the event, and several animals were adopted. Plus, we had record foot-traffic for that calendar day, and the sales we made helped us exceed our monthly sales goals."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"The store where I currently work is a family run shop where they operated based on trust and didn't have a loss prevention plan. We were having some problems with theft because of it. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."
Written by Jordan Henry
16. How do you like to be recognized for your accomplishments?
How to Answer
We strive to provide plenty of opportunities for growth and recognition here at Homesense, so the interviewer will want to hear how you appreciate being recognized for your accomplishments.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I'm a pretty self-motivated person, so I don't require a lot of recognition when I do good work -- I think it's just part of my job to do my best! When I accomplish something really big, like the completion of a large project, I think it's nice to feel celebrated a little bit with a small gift card to a local restaurant -- that way, I can enjoy a meal with my partner and celebrate my accomplishments."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Written by Jordan Henry
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17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
The majority of Homesense stores are open from 9:30 AM - 9:30 PM daily, so your schedule should be able to accommodate shifts within this time frame. Talk to the interviewer about your availability.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Jordan Henry
18. How has your career history prepared you for success in this role?
How to Answer
Whether you're just starting out in the retail industry or you're a seasoned professional, Homesense is looking for associates who know how to leverage their talents and experience to create great customer experiences. Talk to the interviewer about how one or two of your previous jobs have made you well-suited for a position with Homesense.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I've been working in the retail industry for about three years, primarily for apparel retailers. While I enjoy the work, meeting goals, and connecting with customers, I feel defeated by the toll that fast fashion takes on our environment. That's the main reason I'm excited to interview here -- I would love to bring my current skills into a home good retail position."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I haven't yet worked in the retail industry, but I've had several customer-service related jobs. Most recently, I've worked as a receptionist at a dental office, and I have definitely learned a lot about giving clients great service, being prepared to answer their questions, and adapting quickly to new tasks and challenges. I'm confident that I can transfer these skills into my work at Homesense, and I'm eager to learn more about customer service in the retail industry."
Written by Jordan Henry
19. Have you researched our company values? What makes you the best candidate for Homesense?
How to Answer
At Homesense, our culture is our secret weapon. We work hard to put our values of integrity, caring, ethics, and fairness into practice at our stores every day. Which of these values stands out to you the most? How would you make these values your own?
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I like that caring is one of Homesense's core values -- I would definitely describe myself as a caring person. I love to help customers, but I also really enjoy being on a team with people who I feel connected to so that I can offer my help and support to them as well. That's something that's really important to me in a workplace, so I'm happy to see that Homesense's values align with my own."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"It's very important to me to work for a company with strong ethical behavior -- I can't work for a company whose values I can't stand behind. I know that if I worked at Homesense, I would be able to confidently tell people where I work and know that my employer's behavior in the world is something I can be proud of."
Written by Jordan Henry
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20. You will be responsible for a large amount of cash and valuable merchandise at Homesense. What would your most recent employer say about your character and honesty?
How to Answer
At Homesense, it's a top priority for us that our associates stay true to our open, collaborative culture and values of integrity and ethics. Talk to the interviewer about how they can trust you to treat the cash and merchandise with respect.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I have a proven track record for being honest, dependable, and a person of integrity. Throughout my career in retail, I've been regularly promoted to leadership positions where I have access to the tills and cash drawers when no one else is around. I continue to earn positions like these because my managers know that they can trust me to treat the cash and merchandise with respect."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."
Written by Jordan Henry
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21. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
How to Answer
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
Written by Jordan Henry
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22. How do you handle customer complaints?
How to Answer
Addressing customer complaints will likely be a part of your role at Homesense, and the interviewer wants to hear that you can confidently talk through a customer's complaint. How would you create a great customer experience while also standing by company policy?
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"Every situation is different -- just like every customer is different -- so I think it's important to use my intuition and deductive skills to understand what will make the customer feel most satisfied that their complaint has been heard and addressed. If company policy allows for it, I sometimes offer a really upset customer a small 'peace offering', like a small merchandise card or coupon."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"When a customer has a complaint, I always make sure to stop what I'm doing so I can really focus my attention on the customer. I make eye contact and use nonverbal cues to let the customer know that I'm really listening to them. And of course, I offer to correct any mistakes that were made or loop my manager into the conversation if a more specialized response is needed."
Written by Jordan Henry
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23. Tell me 3 qualities you possess that make you a strong fit for this position with Homesense.
How to Answer
Homesense is an exciting place to work, and we count on our associates to bring our business to life for our customers every day. We encourage our employees to bring their whole selves to work and provide their unique perspective on our business. Talk to the interviewer about some qualities that make you well-suited for this position with Homesense.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I'm an extremely professional person when I'm working. The workplace is for work, and in the retail industry, there's always something to do, even when there aren't many customers in the store. I balance my professionalism with my friendly, outgoing personality -- I think it's important to have fun and work hard at the same time. I also love decorating and organizing homes; I'm constantly being asked by my friends to help them with home improvement and redesign projects, so I would be really excited to talk to customers about their home decor and furniture purchasing needs."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."
Written by Jordan Henry
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24. At Homesense we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
At Homesense, we strive to provide opportunities for learning and growth. We believe it is our responsibility to train and mentor our associates for long-term success. Talk to the interviewer about any interest you have in moving into a leadership or management role with Homesense in the future.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I'm really interested in the Leaders Developing Leaders program -- it's really encouraging to see that 50% of participants have received promotions. I'm looking to start building a career in the retail industry, and I think the opportunities that Homesense provide are exactly what I've been looking for to further my career."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with Homesense would be a great next step in my career."
Written by Jordan Henry
25. At Homesense, we take pride in keeping the store clean and the merchandise organized. Are you comfortable performing cleaning and organizing duties?
How to Answer
In your role at Homesense, you must be able to merchandise your department and keep the store clean, organized, and efficient for customers. Talk to the interviewer about any experience you have with merchandising and organizational activities at work.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I'm a really meticulous person, so I enjoy merchandising products -- I get a lot of satisfaction from making a display look orderly and beautiful for customers. I'm also a neat freak, so I use any downtime as an opportunity to dust and freshen up my workspace."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"During my exit interview at my last job, my supervisor told me how much she appreciated my willingness to perform cleaning duties around the store that my coworkers weren't enthusiastic about, like cleaning the bathroom or mopping the store at the end of the night. I don't mind cleaning, and I know that putting in the extra effort makes a huge impact on the way customers feel in a store."
Written by Jordan Henry
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26. How do you feel about working closely with a team?
How to Answer
At Homesense, it's important that our stores are filled with healthy teams that work together to bring about great results. Talk to the interviewer about how you feel about working closely with a team.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I'm definitely a team-oriented person, so I'm really glad that teamwork is so foundational to the culture at Homesense. I've worked on teams in the past that have been toxic and competitive, and it was really disheartening and distracting. I'm really looking for a job where I can invest in my teammates and build something really strong together."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I love the idea of working on a team. My job for the last few months has been extremely independent, which has been good in many ways, but I find the isolating nature of the work really difficult. I do much better when I can work on a team with people who are like-minded and share an enthusiasm for the work and the company."
Written by Jordan Henry
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27. Computer and math skills are highly advised in this role. How strong are your skills in these areas?
How to Answer
In this role, knowledge and comfort with computers is highly advised as you will be expected to operate a point of sale system. You'll also be responsible for counting change back to the customer accurately, performing inventory tasks, and some other math-related tasks around the store. Talk to the interviewer about how comfortable you are performing these tasks.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I did very well in math and computer literacy during High School and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
Written by Jordan Henry
28. We have a strong employee honesty program in place at Homesense to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
How to Answer
At Homesense, we take loss prevention seriously: it's one of the ways we ensure that we can continue passing on exceptional savings to our customers. Talk to the interviewer about how you would respond if you suspected that a coworker was stealing money or product from the store.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I've unfortunately been in this position before, and it was very uncomfortable. I hated knowing that I was playing a role in a coworker potentially being fired, but I knew that the right thing to do was to go straight to my manager and let her know what I had observed. There's only one right way to handle that situation, and I would do the same again."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Jordan Henry
29. How would you handle a situation where a customer was flagged by our refund verification system?
How to Answer
Our customers are our top priority, so we welcome returns within 30 days with a register receipt. Unfortunately, many retailers are subject to fraudulent return activity, which is why we use a refund verification system to process and track returns in order to combat fraudulent activity. Talk to the interviewer about how you would handle a situation where a customer's return was flagged as fraudulent.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"The process at my current store for this situation is to provide the customer with a direct number to our fraud department and let them know that our system cannot process their return. I always make sure not to make the customer feel that I suspect them. What is the process for this situation at Homesense?"
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
Written by Jordan Henry
30. What do you know about Homesense? Why do you want to work for us?
How to Answer
Homesense is a new kind of home store that invites our customers to discover aisles of unexpected finds from around the world. Our mission is to provide great value and unbeatable prices for our customers every day -- that's why our merchandise is 20%-60% below department and specialty store regular prices. What stands out to you about Homesense?
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I love what Homesense has to say about giving customers a luxury shopping experience with a budget price tag. I really believe that everyone should have access to the best goods and services regardless of income level, and I would love to work for a company that is serving its communities in such an active, purposeful way."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I'm interested in working for Homesense because they have a business model that makes practical sense and the longevity and stability to back it up. I'm really looking to build a career in this industry, and I would love to do that with a company as stable and sturdy as Homesense."
Written by Jordan Henry
31. Homesense puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
At Homesense, we strive to create a workplace where our associates feel engaged with our mission to provide value to our customers. Talk to the interviewer about your personal customer service strategy and how you would provide excellent customer service to the Homesense customer.
Written by Jordan Henry on October 3rd, 2018
1st Answer Example
"I love everything having to do with home furnishings, so I'm excited about the opportunity to engage with the Homesense customer. My customer service policy is to always greet customers with a smile and try to engage them in friendly conversation. I never want a customer to feel like I'm 'selling' to them; instead, I want them to feel that I have a genuine interest in helping them find what they're looking for."
Written by Jordan Henry on October 3rd, 2018
2nd Answer Example
"I love meeting new people, so it's easy for me to make customers feel welcome. I try to greet every customer I see and offer to give them a hand, help them find something they're looking for, or let them know I'm available if there's anything I can do to make their shopping experience more enjoyable."
Written by Jordan Henry