How to Answer: Tell me about a time you helped to initiate a change in your workplace.
Advice and answer examples written specifically for a Hampton Inn job interview.
2. Tell me about a time you helped to initiate a change in your workplace.
How to Answer
Hampton Inn is a division of Hilton, one of the largest hotel chains in the country. It is constantly looking for ways to become more efficient in the services it provides to its guests. From quick check-in procedures to online apps to more services offered, you will be asked to make the experience of each guest a positive one. The interviewer is wondering if you share that vision or whether you will simply do what is required.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I know that Hampton desires for every guest to have the best possible experience. I share that desire, and would constantly look for ways to help create that kind of environment. At my previous job, we were having a problem with customers having to wait at the counter for a cashier to process their order. I worked with our company to install a self-service kiosk, where our guests could scan their own item, tap their card and go. It made everyone much more efficient and eased the stress our employees were feeling."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"The previous company I worked for was having trouble communicating with our guests concerning their orders. I suggested that we put a method to update their particular item on our website and send it as a notification on their phone. It improved our efficiency and had a very positive effect on the way our customers perceived us."
Written by Ryan Brown on July 19th, 2021