Hampton Inn Mock Interview
Practice 32 Hampton Inn interview questions covering guest service, brand standards, and hospitality excellence.
Question 32 of 32
Tell me about a time you helped to initiate a change in your workplace.
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
Hampton Inn is a division of Hilton, one of the largest hotel chains in the country. It is constantly looking for ways to become more efficient in the services it provides to its guests. From quick check-in procedures to online apps to more services offered, you will be asked to make the experience of each guest a positive one. The interviewer is wondering if you share that vision or whether you will simply do what is required.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I know that Hampton desires for every guest to have the best possible experience. I share that desire, and would constantly look for ways to help create that kind of environment. At my previous job, we were having a problem with customers having to wait at the counter for a cashier to process their order. I worked with our company to install a self-service kiosk, where our guests could scan their own item, tap their card and go. It made everyone much more efficient and eased the stress our employees were feeling."
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