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G4S Interview
Questions

30 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Security Services    

Question 1 of 30

As a security professional for G4S you will be required to submit daily reports. Tell me about your writing skills and communication.

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1.

As a security professional for G4S you will be required to submit daily reports. Tell me about your writing skills and communication.

It's essential to G4S that you are a skilled communicator; especially when it comes to dealing with their clients and creating your daily reports. You could mention any courses you have taken in communication, journalism, or writing. Or, if you have on-the-job training in report writing, it would be smart to mention. Lastly, you could tell a story or give a specific example of a time when your communication skills improved a workplace situation. If you have a sample of your written communication, from a previous report you created, you can certainly bring that example with you if this does not breach any confidentiality agreements.

Rachelle's Answer #1

"In my current role I have checklists that I need to fill out every hour. In addition to this, I create a 300-600 word report at the end of every shift outlining any interactions that I had, any unusual activity, and the actions that I took. It's important that I log the time of these incidents and any small yet important details that may arise. My current supervisor often comments on how well laid out and clear my reports are. I take pride in my communication skills; both oral and written."

Rachelle's Answer #2

"I have a lot of experience with writing reports, from my time in university. My writing skills are strong, and I have taken coursework in report writing for business. I believe that great communication requires clear wording, the provision of important details, and the omission of unnecessary words or moot information."

2.

Are you aware of the sectors for which we provide security services? Please list at least three.

The hiring authority would like validation that you have researched G4S before your interview. Comb through their company website and Wikipedia page, taking special note of any 'Services' sections, and companies they highlight as valued clients. You should have a good understanding of what they do, who they serve, and within which industries before attending your interview.

Rachelle's Answer #1

"I have researched G4S a great deal before coming here today. You serve a significant range of sectors, including banking, healthcare, and special private events. I have experience in security services for events and festivals, and I look forward to expanding my knowledge into other esteemed areas of security."

Rachelle's Answer #2

"The security services that you offer range from security guards to mobile patrol, event security, and even technical security solutions. From my research, and what I understand, you serve clients such as (list a couple of current clients from their website)."

3.

Whether you were caught or not, have you ever committed a crime?

G4S puts a great deal of emphasis on integrity and honesty. When it comes to the difference of being a good person, and being a person with integrity, we are talking about the fine line of doing what's right when people are looking, and doing what's right in any situation. Answer honestly, but keep it simple and to the point.

Rachelle's Answer #1

"As a teen, I did get into some trouble. One day, when I was just 14, I was pressured into stealing a candy bar at the gas station. I did not get caught, but I felt so terrible that I could hardly sleep for a week. The chocolate didn't even taste good! I went back a few days later and paid them back, admitting what I did."

Rachelle's Answer #2

"If you have never committed a crime: "I have never committed a crime. I was raised to be an honest person and to respect other people, their property, and myself. I believe there is a vast difference between honesty and integrity. When you are a person of integrity, you take the concept of honesty a step further and have a higher level of respect for your moral compass."

4.

Do you have current certification in First Aid, and CPR?

This question is pretty basic, considering it's either a yes or no answer. With that said, the interviewer would like to see you elaborate on details such as when you received your certification, and when your certs are up for renewal. Be sure to bring your certifications with you so that the hiring authority can take copies for your candidate file.

If you are not certified, express that you are willing to obtain this certification on your own time. Chances are, G4S may put you through the training once hired; however, it's nice to offer as this shows enthusiasm and initiative.

Rachelle's Answer #1

"I hold a valid certification in both First Aid and CPR. My certs are valid for another two years. I did bring them with me so that you can make copies for your records."

Rachelle's Answer #2

"After reading in the G4S job posting that you require valid certification in First Aid and CPR, I registered to take these courses at the community college. The first course begins in three days so; I am happy to say that I will soon be certified."

5.

What are the three most essential steps in securing and controlling a building or premise?

It's time to show the interviewer that you understand what goes into providing proper security services when it comes to building or premise management. Even if you do not have experience in this type of security service, you should be able to give an intuitive answer.

Rachelle's Answer #1

"From my experience in providing security services for buildings, I would say that the three most essential steps to securing and controlling a building and premise include checking to ensure the video surveillance systems are working, that there is adequate lighting, and there are security officers strategically placed near entrances of points of vulnerability."

Rachelle's Answer #2

"My instinct tells me that the essential steps to securing a building come in the form of making sure that areas are well-lit, ensuring there is a good video surveillance system with strategically placed cameras, and a building entrance system controlled by keypad, fob, or swipe card. I look forward to learning more from my training at G4S."

6.

G4S believes in continued education opportunities. If given a chance to expand your training on any security services topic, which would you choose?

When a potential employer mentions continued education opportunities, chances are, you're in a great place! Think about the future career opportunities that you would like to see with G4S and then draw a line between that goal, and what you need to learn to get there. Be sure to express excitement for continued education, and opportunities to expand your career.

Rachelle's Answer #1

"I appreciate that G4S offers educational and training opportunities to employees! If given the opportunity to expand my knowledge in any specific area, I would choose to learn more about AI, Machine Learning, and Robots in Security. I believe this is where a significant focus will be very soon when it comes to security services."

Rachelle's Answer #2

"I am eager to carve out a successful career in the security services industry, and so I would choose to begin with the fundamentals of patrol and emergency response. I feel that with the right basics, I can grow an excellent career with G4S."

7.

Are you familiar with IP based video systems, and other new security technologies?

There is a great deal of technology available to make our lives safer, and the interviewer would like to know how familiar you are with the choices available. If you are newer to your career, you may not be aware of more than just the basics. If this is the case, focus your answer on what you do know and be sure to express that you are willing to learn.

If you are seasoned in the security services industry, you could talk about how you have seen technology shift and improve over the years. Mention the type of security equipment and technology in which you bring experience.

Rachelle's Answer #1

"In my current role we use tech such as CCTV, IP based video systems, and even more recently, I saw the introduction of autonomous data machines and robots in the use of security monitoring. It's thrilling to see the changes in tech and how far we have come in just a few short years. I am capable of learning new tech and am keen on the introduction of new technologies."

Rachelle's Answer #2

"I have exposure to some CCTV equipment as well as other monitoring options, more from a consumers point of view. I am technically savvy and look forward to learning how to use these robust systems."

8.

What type of security training have you received in the past?

Walk the interviewer through any security training that you may have received from a previous security services position. Your coursework may be on your resume; however, the interviewer is not asking for another bulleted list. They want you to bring the training to life for them. Discuss which training you excelled in, which coursework was your favorite, or how you finished top of the class!

If you are new to your career and without any formal training, that is okay too! Avoid leading with the negative (I don't have...) and, instead, lead with the positive and mention how you have taken the initiative to self-teach online for instance.

Rachelle's Answer #1

"In my previous role, I received excellent training in police support services, which was an exciting opportunity. I was able to learn a lot about the logistics surrounding monitoring public areas and responding to lower-priority calls. I look forward to additional training with G4S as I am keen to grow in my security services career."

Rachelle's Answer #2

"Since applying to G4S I have taken the initiative to take an online course on security basics. I have learned the fundamentals of security services, safety, and best practices. I am eager to learn much more through your formal training program."

9.

Employees of G4S must pass a series of background checks including criminal, drug, and credit. Are you willing to comply?

For reasons that you are already aware, anyone hired for a security services position needs to comply with a robust vetting process. The hiring authorities at G4S must be very cautious on who they hire; for the safety of themselves, their clients, and the general public.

As a security professional, you will be working with the public and with vulnerable individuals. Assure the interviewer that you are most willing to comply with any form of background check they require. If possible, bring a copy of a recent police background check with you to your interview. Although this action will not be everything the interviewer needs for your file, this will show initiative.

Rachelle's Answer #1

"I am ready and willing to comply with any background check required. My record is clean; I have a strong credit history and am drug-free. I brought with me a copy of my recent police check that you are free to add to my candidate file."

Rachelle's Answer #2

"I am willing to comply with any background and security check required. I have nothing to hide and am excited to begin my security services career with G4S."

10.

I am interested in knowing more about the job movement on your resume. Why did you leave your last position?

This question, or some variation of it, is very likely to be asked of you in most interviews. First, hiring authorities want to know that they understand your reasons for leaving a job. Second, if your movement is frequent, they want to know how they can ensure you would stay longer-term with them. Maybe you were terminated, or you left without notice. Perhaps you and your family relocated to another city. Whatever your reasons, the interviewer needs assurance that you are going to commit long term to G4S.

In the eyes of most recruiters and hiring authorities, they prefer to see no more than two roles every five years. If your job movement is more frequent than this, be prepared with a powerful and genuine response.

Pro Tip: Have a rehearsed statement that includes a valid and unique reason for every position on your resume. 'The role was no longer a fit' is NOT an answer that will fare well. Neither is a vague reply like, 'There was no room to grow.'

Rachelle's Answer #1

"I left my last job once the owner announced that he would be selling the small security company to our competitor. Initially, I joined the organization to learn from him, which I was able to do for the past five years since we were such a small business owner. I left without another position lined up only because I had not taken a vacation in almost three years. I spent the summer in Italy with my family and am now ready to enter the workforce again."

Rachelle's Answer #2

"Bouncing from one role to another is not my style, which is why it was tough for me to leave my job after just six weeks. This job was my first opportunity out of university, which made the change even more difficult. The environment was not ideal, and management turned a blind eye to issues such as theft. I did a gut-check and knew that I could not work there and maintain my moral values at the same time. I was more careful to send out targeted applications this time around, ensuring that I applied to companies like G4S where integrity matters. I look forward to finding a long term home here."

11.

When I call them, what will your references say about your communication skills?

The security services industry requires professionals who are highly skilled in communication. Being an exceptional communicator means that you clearly give and receive messages, you actively listen, you can read your audience and pick up on social queues. Discuss what you believe your references will say about your communication skills.

Rachelle's Answer #1

"I believe my co-workers would say that I am a good listener. I like to give advice only when it's asked. I am also great with detail, which makes me an effective trainer for our new hires."

Rachelle's Answer #2

"When you call my references, they will say that I am always improving my skills when it comes to written and oral communication. English is a second language for me, so it's important to me that I continue to learn and improve. I pick up on social queues, and people seem to enjoy being around me."

12.

Tell me about any customer service training you have received.

G4S knows that exceptional security services are all about customer service and the level of service they provide to each of their valued clients.

Walk the interviewer through any formal customer service training you have received in the past. Maybe you have worked in retail, or hospitality where you received on-the-job training on how to relate to a customer, be helpful, properly greet people, or diffuse conflict. Maybe you have trained yourself by reading books on the subject, listening to podcasts, or reading articles online.

As well trained as you may be, it's also essential that you show the interviewer your continued interest in bettering your customer service delivery. If you are not sure about the training you will receive with G4S, you can ask for specifics.

Rachelle's Answer #1

"I would love to know more about the customer service training that you offer at G4S. I have a great instinct when it comes to delivering customer service; partly due to my personality but also because of the excellent training I received in my last security position. I can confidently read a person, discover their needs, and uncover ways that I can help."

Rachelle's Answer #2

"I am newer to my career so I cannot say that I have received any customer service-specific training; however, I have listened to podcasts on the subject - primarily 'The Modern Customer' podcast. I would be happy to take any training that you recommend and would like to learn more about the training offered here at G4S. I look forward to serving your valued clients."

13.

As a security guard, how do you spend your downtime, on the job?

If you are working as a security guard on foot or mobile patrol, you know that every moment is not action-packed, crime-fighting, keep your eyes peeled, or 'write home to mom' level of excitement. Talk to the interviewer about what you do with your time when a specific task does not occupy all of your attention.

Rachelle's Answer #1

"When I have some downtime, I first go to my security reports and follow up on complaints and inquiries. This task often involves calling people or visiting them to discuss the issue and break down what we have done or will do, to help them. It's important to me that I keep myself busy during every shift so that my employer is getting the best of me."

Rachelle's Answer #2

"I imagine that there may be some time during a shift; primarily night shifts, where there is less to do from an immediate security perspective. To make sure that every minute matters, I would do my paperwork, follow up on security complaints, or test my equipment to ensure everything is working as it should."

14.

Do you have experience monitoring a CCTV system? What do you know about CCTV technology?

CCTV is short for 'closed-circuit television.' CCTV is, essentially, video surveillance. A working CCTV system relies on the use of video cameras to transmit a signal to security monitors, allowing security professionals to monitor a particular area by video; whether on or off-site.

Briefly break down the experience that you have with CCTV technology, being sure to express to the interviewer that you are capable when it comes to learning and effectively using new security technology.

Rachelle's Answer #1

"I currently have five security clients, and four of them have highly technical, integrated CCTV systems; some that transmit video to an on-site monitor and some that also have cloud integration, so the video stream is accessible in real-time from anywhere in the world. I was fully trained on these systems in a short time and am confident in my ability to learn the methods used by your clients."

Rachelle's Answer #2

"I am aware that CCTV transmits video surveillance to a monitoring location, allowing security services professionals to view one or many different areas of a building or premise at one time. I am tech savvy, having even installed a home alarm system for myself at one point. This experience makes me confident in my ability to quickly learn these systems used by G4S and your clients."

15.

Of all the career options at G4S which is most interesting to you?

The purpose of this question is for the interviewer to gain assurance that you are interested in growing with their company over time. Before your interview, take some time to comb through the G4S careers website, making a note of any positions that may be of interest to you in the future. If anything catches your eye, read the job description, and learn a bit about what you would need to do to land a promotion into this role down the road.

Rachelle's Answer #1

"I see that you are hiring for a high profile security guard to work on behalf of a luxury goods client. The bulk of my experience has been on jobs such as shopping mall or evening premise patrol. I would love to work my way into a role like this with more hours and responsibilities. I read that you require a Police Foundations or Law & Security diploma for a position such as this one. This education is something I am eager to complete over time so that I can earn similar roles in the future."

Rachelle's Answer #2

"I am interested in being a loss prevention officer in a team lead function where I train and mentor other security services professionals. I see there are many opportunities to grow within G4S and this is just one of the many career options that I found fascinating when combing through your careers page."

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30 G4S Interview Questions
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Interview Questions

  1. As a security professional for G4S you will be required to submit daily reports. Tell me about your writing skills and communication.
  2. Are you aware of the sectors for which we provide security services? Please list at least three.
  3. Whether you were caught or not, have you ever committed a crime?
  4. Do you have current certification in First Aid, and CPR?
  5. What are the three most essential steps in securing and controlling a building or premise?
  6. G4S believes in continued education opportunities. If given a chance to expand your training on any security services topic, which would you choose?
  7. Are you familiar with IP based video systems, and other new security technologies?
  8. What type of security training have you received in the past?
  9. Employees of G4S must pass a series of background checks including criminal, drug, and credit. Are you willing to comply?
  10. I am interested in knowing more about the job movement on your resume. Why did you leave your last position?
  11. When I call them, what will your references say about your communication skills?
  12. Tell me about any customer service training you have received.
  13. As a security guard, how do you spend your downtime, on the job?
  14. Do you have experience monitoring a CCTV system? What do you know about CCTV technology?
  15. Of all the career options at G4S which is most interesting to you?
  16. Have you worked in cash protection services of any kind?
  17. At G4S, we aim for our name to be synonymous with integrity, and trust. How will you contribute to this goal?
  18. Walk me through your experience with firearms. On a scale of 1-10, how comfortable are you around firearms?
  19. Have you ever had to deal with an assault on the job; either towards you or another person? If so, what action steps did you take to diffuse the situation?
  20. What would cause you to lose your temper on the job?
  21. Tell me about a time when you acted with integrity when nobody was around to know otherwise.
  22. What would you do if a civilian called you a racial slur or another derogatory term, while you were patrolling?
  23. Our security services team must be physically fit and able to react in situations requiring a fast response. How do you ensure peak fitness and performance?
  24. Do you have a long-range career objective in security services?
  25. Security is a 24/7 service. What are your preferred hours?
  26. With many options available in security services, why do you want to work for G4S?
  27. Have you ever been fired from a security-related job?
  28. What do you know about the workplace culture here at G4S?
  29. Tell me about one challenge that you overcame in your last position.
  30. The security services industry ever-changing. How do you remain up to date on security-related trends and topics?
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