Have you ever had to deal with an assault on the job; either towards you or another person? If so, what action steps did you take to diffuse the situation?

"I have had to deal with one violent incident on the job when working security for a bank. There was a potentially armed robber on premise. The first thing that I did was follow the banks' RAID procedures, which states that we are to follow the instructions of the armed robbers. One the event was over, I asked a civilian to call 911 while I checked on the wellbeing of the small group of people in the building, reminding them they were safe, and that it would be okay. When the police arrived, I gave a detailed description of the offenders and completed the necessary paperwork. It was important to me that I help everyone to remain calm and that I was as helpful as possible once the police arrived."

"I have been lucky enough never to have faced an assault or violent situation on the job. If in this type of situation, I would follow my security training, while being keenly aware of everything around me so that I could give a helpful police report after the incident. I believe the most important thing to do during a situation like this is to remain as calm and level headed as possible."