Foot Locker Mock Interview

Practice 32 Foot Locker interview questions covering sneaker culture, customer service, and retail passion.

Question 6 of 32

Describe a time you received constructive criticism for your work. How did you respond?

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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

Foot Locker strives to continuously improve to better serve its customers and employees. In the pursuit of excellence, there is almost always room for improvement. Talk to the interviewer about a time your work was criticized. How did you respond to the feedback? What did you learn from that experience?

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

"When I first started out in retail, I was very shy -- it was hard to adjust to the customer service standards at the store because I was so insecure about talking to new people. My manager noticed me struggling through a conversation with a customer, where the customer was growing frustrated with my difficulty detailing our return policy. My manager stepped in and gave me a hand, and afterward gave me a detailed critique of how I could do better in the future. I really appreciated the feedback; it made me feel good to know that my manager was taking an interest in my work, and it made me want to do better in the future. With her help, I worked on my communication skills and built my confidence, and now I'm much more comfortable talking with customers and answering their questions. The criticism gave me the boost of confidence that I needed."

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32Foot Locker Interview Questions & Answers

1.This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

2.Part of the Foot Locker leadership model is to 'Bring Others Along.' How would you apply this mission to your customer service approach?

3.Foot Locker has emerged as one of the best places to work for the last several years. What do you think makes Foot Locker different from other retailers you could work for?

4.Foot Locker has a Fit Guarantee for our products. How would you describe our return and exchange policy to a customer?

5.We have a strong employee honesty program in place at Foot Locker to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

6.Describe a time you received constructive criticism for your work. How did you respond?

7.This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

8.In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

9.At Foot Locker we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

10.Tell me 3 qualities you possess that make you a strong fit for a sales position with Foot Locker.

11.Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

12.60% of Foot Locker employees remain at the company for less than 2 years. How would you feel if your manager asked you to fill in for a coworker who quit unexpectedly or failed to show up for their shift?

13.Foot Locker often hosts special events when new products are launched, sometimes including celebrity appearances and a high volume of expensive purchases. What would your most recent employer say about your character and honesty?

14.Have you researched our company values? What makes you the best candidate for Foot Locker?

15.Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

16.Excellence is one of Foot Locker's Core Values. Describe how you strive to be the best in everything you do.

17.How do you like to be recognized for your accomplishments?

18.Innovation is one of Foot Locker's core values -- we always want to be moving forward. Tell me about a time when you made a suggestion requesting change in an organization.

19.What is the most competitive work situation you have experienced? How did you handle it? What was the result?

20.Why is this job with Foot Locker right for you at this time in your career?

21.What type of manager brings out the best in you?

22.Have you registered as a Foot Locker VIP member? How would you describe the benefits of registration to a customer?

23.Personality fit is important to us at Foot Locker. How would you describe your personality?

24.What type of work environment do you dislike working in?

25.We need reliable people on our team at Foot Locker. How many days were you absent from work last year?

26.Describe to me your ideal employer.

27.How can Foot Locker motivate you on the job?

28.What are your salary expectations?

29.One of Foot Locker's corporate goals for 2018 is to build a more powerful digital business. What was your reaction to the website and the Foot Locker app?