Foot Locker Mock Interview
Practice 32 Foot Locker interview questions covering sneaker culture, customer service, and retail passion.
Question 6 of 32
Describe a time you received constructive criticism for your work. How did you respond?
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
Foot Locker strives to continuously improve to better serve its customers and employees. In the pursuit of excellence, there is almost always room for improvement. Talk to the interviewer about a time your work was criticized. How did you respond to the feedback? What did you learn from that experience?
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"When I first started out in retail, I was very shy -- it was hard to adjust to the customer service standards at the store because I was so insecure about talking to new people. My manager noticed me struggling through a conversation with a customer, where the customer was growing frustrated with my difficulty detailing our return policy. My manager stepped in and gave me a hand, and afterward gave me a detailed critique of how I could do better in the future. I really appreciated the feedback; it made me feel good to know that my manager was taking an interest in my work, and it made me want to do better in the future. With her help, I worked on my communication skills and built my confidence, and now I'm much more comfortable talking with customers and answering their questions. The criticism gave me the boost of confidence that I needed."
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