"When faced with a complicated problem, I will look to the resources my current company has provided me. The answer is almost always in there. If it's a moral dilemma rather than a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."

"To solve a complex issue, I will reach out to a manager or mentor from a previous role to ask them how they've handled such issues in the past. I am always ready to dive back into our handbook, but these scenarios are often not covered there, which is why I value a human, experiential approach. I know that many folks in the industry have so much to teach me and have probably already "been-there-done-that," so I love to utilize them as a resource."

Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals, and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues, or even a patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem. No matter how you answer, show the interviewer that you are knowledgeable and equipped to handle these scenarios.