Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Bright Horizons Family Solutions Interview
Questions

32 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Consumer Services    

Question 1 of 32

Customer service is our priority at Bright Horizons Family Solutions. What is your customer service philosophy?

How to Answer
Answer Example
Second Answer Example
1000s of Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Suggested
Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Customer Service
Web Developer
Database Administrator
Marketing
Sales

Answer Examples

1.

Customer service is our priority at Bright Horizons Family Solutions. What is your customer service philosophy?

Because Bright Horizons Family Solutions puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Bright Horizons Family Solutions website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

Rachelle's Answer #1

"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately as their business landscape changes."

Rachelle's Answer #2

"My customer service philosophy is to listen to the customer. I believe it was the Dalai Lama who said 'When you talk, you are only repeating what you already know. But if you listen, you may learn something new.' I take this philosophy with me to work everyday. The more the customer can tell me, the easier it will be for me to understand their needs; thus, fulling meeting their service expectations."

2.

We have a huge range of products at Bright Horizons Family Solutions. Have you ever used our products our services?

The interviewer wants to be assured that you are well aware of the products and services offered at Bright Horizons Family Solutions. Have you used them previously? Discuss with the interviewer any exposure you have had to the company. Keep your response positive and lighthearted.

Rachelle's Answer #1

"I have not personally used your products and services; however, I have friends who have shopped at Bright Horizons Family Solutions and their reviews were always positive!"

Rachelle's Answer #2

"Yes, I certainly have! Of your services, I have used A, B, and C. I really have enjoyed all of these so far and look forward to experiencing more of what Bright Horizons Family Solutions has to offer."

3.

How do you feel about performance incentives?

Performance incentives can be very motivating. Talk to the interviewer about your feelings re: performance incentives.

Rachelle's Answer #1

"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes."

Rachelle's Answer #2

"I think performance incentives are important for driving people to get results. For me, personally, they give me some skin in the game and get my team engaged in making an impact towards the results."

4.

When have you shown a willingness to learn a new method or new approach to solving a problem?

It is a great skill to have when you are able to approach a problem in a new way. Discuss with the interviewer your ability to approach a problem using new methods.

Rachelle's Answer #1

"When our company came under new management last year there were many new methods and policies that came into place. I was able to learn many new approaches to our challenges in sales, and customer management. I quite enjoyed the process."

Rachelle's Answer #2

"I am always willing to learn new techniques and problem solving methods! In my most recent position I requested to attend a workshop at our local college that included dispute resolution and other customer service techniques. I learned a lot there and was able to implement my new approach almost immediately."

5.

What do you foresee as the biggest challenge working for Bright Horizons Family Solutions?

Working in the consumer services industry can be challenging for a few reasons. You are working with a variety of customers with different needs, a fast-changing business landscape, and a lot of competition. Briefly talk to the interviewer about the challenges you foresee in this role with Bright Horizons Family Solutions. Remain positive and complete your answer by commenting on your abilities to meet these challenges.

Rachelle's Answer #1

"This position sounds very exciting and I understand that all roles come with their own challenges. If I had to comment on potential challenges I think the biggest one will be to learn this new industry and the language that comes with communicating with your customers. I am confident; however, that I will meet your expectations as I am a quick and diligent learner."

Rachelle's Answer #2

"The biggest challenge in any new undertaking is to get my footing and start in a new routine. I believe that once my training is complete, that will be the hurdle. I am certainly up for it, though!"

6.

What career path interests you the most in this company?

This is where it is really important to have completed some research on the interviewing company. Be sure to envision where you can see yourself fitting, and growing, with the organization prior to your interview. Do some research on what a career path could look like with this particular company.

Rachelle's Answer #1

"What interests me most about your company is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a Territory Sales role, then a Regional Manager position. Eventually, a Director of Sales or Marketing position would be ideal. Of course, I understand that this will take many years of dedication and hard work."

Rachelle's Answer #2

"I am interested in a variety of paths with your company. I could absolutely see myself working in your Sales department as I further my knowledge on your product."

7.

Describe a time that you did not fit in. How did you ensure that you found a way to fit in and make yourself comfortable?

Each of us has a time in our life where we felt as though we did not fit in. Were you more of a listener in this situation, did you approach someone and ask them questions? Explain that you have an outgoing personality and can get along with different personalities, this will allow the interviewer to picture you in their company culture.

Rachelle's Answer #1

"Being the new employee, you rarely "

Rachelle's Answer #2

"I've always been the youngest in a leadership position within my department as a whole. Being the youngest, and being in a position of leadership is alienating on two accounts. I'm excluded because I'm "oh so young", and I'm excluded because I'm also their boss. It's certainly alienating and can be discouraging. That said, I have made every effort to make myself a part of the team, whether that is finding ways to relate to what they're talking about and going along with the joke or poking fun at my age, to an extent, and even sometimes giving it back to them in jest about their eras, to also being sure to walk the fine line of being appropriate, fun, but also requiring some degree of respect. I want to be comfortable and accepted, but not at the cost of compromising myself or my leadership abilities."

8.

How would you rate your performance in this interview so far?

If you feel that your performance in the interview is going well: "I believe that this interview has been quite informative and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"

Rachelle's Answer #1

"I believe that this interview has been quite informative and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"

Rachelle's Answer #2

"If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more that I can clarify for you I would be happy to do so."

9.

Would you be willing to work over 40 hours a week?

Before answering scheduling questions, it's important to be clear on expectations. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask!

Consider asking, "What are the scheduling expectations for this position?" If they expect you to work 12 hour days, it would be important for you to know that before you respond with, "Absolutely! No problem!" You want to be sure that you can meet their expectations.

If it turns out their schedule expectations won't work for you, think about what you can offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you.

Rachelle's Answer #1

"What are the scheduling expectations for this position?"

Rachelle's Answer #2

"I am willing to work overtime, but how much and how often are the first questions that come to mind. I firmly believe that downtime, or personal time, are essential to recharging your batteries and staying focused."

10.

Bright Horizons Family Solutions values philanthropy and community giving. How do you choose to give back to others?

The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

Rachelle's Answer #1

"I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."

Rachelle's Answer #2

"I agree that community giving is important. I have a regular commitment with our local animal shelter and I also act as a foster home for displaced animals, when the shelter is experiencing overflow. It's easy for me because I am an animal lover but it's also really rewarding to do something kind. Can you tell me more about the philanthropic efforts of Bright Horizons Family Solutions?"

11.

At Bright Horizons Family Solutions we provide products and services to a wide range of customers. Are you prepared to deal with a variety of personalities?

In the consumer services industry, your experience with clients may be widespread. Talk to the interviewer about the range of personalities you have been exposed to. Be sure to appear confident in your ability to handle a wide variety of personalities.

Rachelle's Answer #1

"The majority of my work experience is with a wide range of clients and personalities. Happy customers are always the easiest to deal with; however, I do have some training in conflict management. I am confident in my ability to successfully and professionally handle the range of customers that shop at Bright Horizons Family Solutions."

Rachelle's Answer #2

"In my current position I work with a large variety of personalities in the form of clients and co-workers. I believe that this diversity is what makes life interesting! Despite our personality differences, we all want the same things. These include being respected and feeling heard. I look forward to meeting your range of customers, and your team at Bright Horizons Family Solutions."

12.

Who is the smartest person you know? Explain your answer.

You can have fun with this question and choose a family member, friend, mentor, author, or celebrity. Just be sure that you can back your answer! A great way to keep this conversation going would be to ask the interviewer the same question in the end.

Rachelle's Answer #1

"To me, the smartest person I know is author Brene Brown. She has the most unique concepts and I have never seen anyone be able to dissect and analyze statistics quite like her. She's absolutely brilliant. This is a great question! Who do you feel is the smartest person you know?"

Rachelle's Answer #2

"The smartest person I know is my grandmother! She served for the armed forces and made a name for herself in a time when it wasn't popular for women to serve in the military. I admire her smarts and her courage."

13.

What was your biggest take-away from your post-secondary education?

What was the most significant thing that you learned from attending post-secondary studies? Tell the interviewer what you value most from this experience.

Rachelle's Answer #1

"My biggest take-away from post-secondary education was the level of discipline that I mastered while there. I could multi-task, focus, and think in a completely different way once I had graduated."

Rachelle's Answer #2

"My time in post-secondary studies "

14.

Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

There are many ways that you can be a fit for a position, even though you do not come with direct industry experience. Think about the variety of skills that you have and how those can benefit another employer, despite the industry. These are your transferable skills and they can include sales abilities, customer service experience, and software skills.

Rachelle's Answer #1

"Although my background is not in your precise industry, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in Excel, my outstanding cold-calling abilities as well as my proven background in team leadership."

Rachelle's Answer #2

"Here is a list of other transferable skills:

- Ability to delegate
- Multiple languages
- Software experience
- Leadership
- Resear"

15.

Do you fully understand what we do at Bright Horizons Family Solutions?

Questions such as these are why it is very important that you research Bright Horizons Family Solutions before your interview. Dive deep into what they do, who their competitors are, who their clients are, and the positive impact their services and products have on their customers. Keep your answer as brief as possible and ask for clarification if you need it.

Rachelle's Answer #1

"From my understanding, the primary service offered by Bright Horizons Family Solutions is XYZ. Your primary customer base is A, B, C. Without your services, most consumers would suffer because of 1, 2, 3. Would you like to provide me with more details on the core of your business?"

Rachelle's Answer #2

"I have conducted a great deal of research before coming here today. I understand quite a lot about Bright Horizons Family Solutions but would love to learn more from you today."

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Customer Service
Web Developer
Database Administrator
Marketing
Sales
32 Bright Horizons Family Solutions Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Customer service is our priority at Bright Horizons Family Solutions. What is your customer service philosophy?
  2. We have a huge range of products at Bright Horizons Family Solutions. Have you ever used our products our services?
  3. How do you feel about performance incentives?
  4. When have you shown a willingness to learn a new method or new approach to solving a problem?
  5. What do you foresee as the biggest challenge working for Bright Horizons Family Solutions?
  6. What career path interests you the most in this company?
  7. Describe a time that you did not fit in. How did you ensure that you found a way to fit in and make yourself comfortable?
  8. How would you rate your performance in this interview so far?
  9. Would you be willing to work over 40 hours a week?
  10. Bright Horizons Family Solutions values philanthropy and community giving. How do you choose to give back to others?
  11. At Bright Horizons Family Solutions we provide products and services to a wide range of customers. Are you prepared to deal with a variety of personalities?
  12. Who is the smartest person you know? Explain your answer.
  13. What was your biggest take-away from your post-secondary education?
  14. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
  15. Do you fully understand what we do at Bright Horizons Family Solutions?
  16. At Bright Horizons Family Solutions we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
  17. At Bright Horizons Family Solutions we have many local and online competitors. In your opinion, what make us stand out from the crowd?
  18. We value accountability at Bright Horizons Family Solutions. If a customer sent a formal complaint about an interaction with you, how would you respond?
  19. How do you like to be recognized for your accomplishments?
  20. Tell me about a time when you had to troubleshoot to solve a problem.
  21. Rate your communication skills from 1-10 with proper examples backing your given rating.
  22. Tell me about a time when you were unable to meet a project deadline. How did you react?
  23. How often do you discuss work with your colleagues in order to think up new systems and styles of working?
  24. How many days were you absent from work last year?
  25. Tell me about yourself.
  26. Do you think honesty is always the best policy?
  27. How can we motivate you on the job?
  28. What leadership qualities do you possess?
  29. Have you ever had to fire an employee? What were the reasons for their termination?
  30. If you had $50,000 to build your own business, what would you do?
  31. What do you think might be the greatest challenges faced in this job with Bright Horizons Family Solutions? How will you overcome these challenges?
  32. If you had a co-worker call in sick and you were asked to take over their project requiring overtime from you, how would you react? Where do you draw the line when it comes to being a team player?
Disclaimer
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. Interview questions and answer examples and any other content may be used else where on the site. We do not claim our questions will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.
Learn more about what we believe >
Read our Terms of Use for more information >