Bank of China Mock Interview
Practice 27 Bank of China interview questions covering cross-border banking, regulatory knowledge, and bilingual communication.
Question 4 of 27
What has been the most stressful situation that you faced in the workplace and what did you do to ensure that you navigated that situation successfully?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
At times, the work at Bank of China can get stressful in a customer facing role and this question is giving your interviewer insight to how you will be able to handle the stress that will potentially come in this role if you are hired. In your answer, speak openly and honestly to your interviewer by explaining the situation that you were in and why it was stressful to you. Then, talk in detail about the things that you did to work through the situation to make sure that there was a positive outcome. While answering, try to give your interviewer the sense that you are not easily stressed out on the job and are able to work through high pressure situations with ease.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"Last year, my staff of nine people was brought down to five people with one termination and three other resignations in a short period of time. Given that recruiting new staff in my current field can be difficult, we worked at almost 50% staffing for two months. To avoid burnout, our manager decided the best route was to only have two of our staff on shift at a time when we would normally have three to four on at a time. This is where work became the most stressful. For me, keeping upbeat, positive and focused on all of my duties was what helped me through each work day. I really appreciated the fact that we didn't need to double our work hours during this time and my remaining team members ended up navigating this period with great success."
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My Colleague who was training me up became ill not long after I began my role leaving me to pick up her workload when I wasn't even completely sure of my own. Nevertheless, we were approaching the busiest time of the month when other colleagues from different departments relied on me to get things done by set dates. I spent my free time practicing the processes I'd have to follow and used old data from the previous months to teach myself and get an understanding of what I had to do so this made me ready for when the time came. In the end, I managed to get all the work done on time but this was only because I had put the time in to prepare myself for it.
Stephanie's Feedback
This sounds like a pretty stressful situation, but you used exceptional problem-solving skills to ensure a successful outcome. In order to improve your response, I suggest adding a few more details to the closing sentence. You mentioned that you managed to get all of your work done, but how did your work help to improve outcomes at your company, specifically? A few additional details will make your response top-notch!
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