Bank of China Mock Interview
Practice 27 Bank of China interview questions covering cross-border banking, regulatory knowledge, and bilingual communication.
Question 10 of 27
Have you ever had to work with a difficult colleague? How did you handle that situation?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
A potential job with Bank of China will put you in a branch office that has many different people, with many different personalities, working in one place at one time. It is simple human nature for their to be conflict within a workplace like this and your interviewer is looking to hear how you personally manage interpersonal conflicts with your coworkers by asking this question. As you answer, be sure to use a real life situation and talk open and honestly about how you handled the situation. Try to focus on the positive things you did to make things work out and make sure that the situation you describe ends with a positive results. In the end, your interviewer is looking to hear that you can be a true team player no matter who you work with.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my current job, I am paired in a small office with a colleague that can be rather difficult at times. We handle a lot of work over the phone and he can be very loud and boisterous at times. On top of that, he can tend to get very upset following certain phone calls with clients. When first hired and paired in an office with him, I was taken aback by his behavior and remained quiet. One day, at the advice of our manager, I simply talked to my colleague and told him that I would be very thankful if he could tone his voice down in our office and to try and use more healthy ways of handling anger on the job. In the end, this was an approach I should've used right away as he thanked me for the feedback and told me that his old officemate was the same as him regarding how they handled frustration. With him knowing that I didn't care for that approach, he vowed to be better moving forward and things are great to this day."
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Anonymous Answer
In the past, I had worked with a difficult colleague when I was working in a phone shop. This colleague was not patient with customers and would try to force sales on people without even listening to their wants and needs, only to make himself look better in our monthly reviews. I didn't care at first but once I saw it drive customers away, I pulled him to one side and explained what his approach to customers was doing and why his sales were so low. I asked him to watch what I did for the next few customers and then asked him to try. From then on he became really good at his job and performed very well while meeting customer needs.
Stephanie's Feedback
This is an excellent example of positively navigating a challenging interaction with a colleague. It sounds like you used a strong interpersonal approach, while also helping him improve his skills on the job.
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