Amazon AWS Mock Interview
Master 28 Amazon AWS interview questions covering cloud architecture, system design, and the Leadership Principles.
Question 2 of 28
In a technical support role here at Amazon AWS, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
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Example Answer
Community Answers
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."
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Anonymous Answer
If someone contacts you, more than likely they're not calling to ask you random questions about the company or your job. They're contacting you because they need you to clarify something they need or want to know more about or to verify something they already know. You can decide if you need to be more technical or more empathetic. Depending on the situation, you can satisfy a customer's needs just by letting them know that you understand the direction they're trying to go in.
Rachelle's Feedback
Reading through, the answer you provide could come across as a 'lesson' for the interviewer vs. a straightforward reply. This approach can easily be flipped by switching 'you' language to 'I' language, which will personalize your answer and remove generalizations. The question is asking...what is YOUR customer service philosophy. Feel free to try it out, and I can return with feedback :)
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