How to Answer: How would you handle an irate customer that has screamed at you for three minutes straight?
Advice and answer examples written specifically for a Whole Foods job interview.
4. How would you handle an irate customer that has screamed at you for three minutes straight?
How to Answer
Begin by telling the interviewer that thankfully the majority of customers are pleasant to work with, and the rude customer situations are typically few and far between. Next, tell the interviewer that you understand customer service means always having a smile on your face, cheerful attitude, and pleasant demeanor. Tell the interviewer that you would continue interacting with the customer in a positive manner even when they were being challenging. Share that you never know what type of day that customer has had, and you smiling and being pleasant might be just what they need to help them turn their day around!
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
"I listen to the customer and try to calm the person down so I can find out precisely what is the situation. I determine if it's a problem I can take care of, or if not, who I need to bring in to facilitate a satisfying solution, all the while maintaining a positive demeanor."
Rachelle's Feedback
Maintaining a positive demeanor is a big one! It sounds as though you are very level headed, which is excellent.