Let's say a recent patient survey comes back, and you find out that you did not meet a patient's expectations as their urologist. What are the next steps you would take to improve?

If you were to ask any physician if they have ever received critical feedback on a patient survey, the answer would be a resounding yes. Demonstrate to your interviewers that you can take the feedback, analyze it, and use it as motivation to improve the care you provide moving forward. Remember that most patient feedback is anonymous, and you may not be able to pinpoint the exact interaction that resulted in the feedback from the patient.

"As a urology resident in training, I would take the patient's thoughts from the survey to heart and use it as a learning opportunity. Understanding that patient survey data is sent anonymously, I may not be able to recall the exact situation, but I would not let any critical feedback get me down. I would also discuss the survey information with a senior resident and faculty member to get their thoughts. I'd always be very open to doing this as a resident with your program."