"During a rotation in an outpatient clinic setting in my third year of medical school, my preceptor had a new consult with a patient who became very rude and belligerent when we started discussing his obesity and ways to help him lose weight. I watched my preceptor sit calmly and listen to the patient. She immediately apologized to him and said she had his best interest in mind. She went on to provide more education to him at the moment. During his next follow-up appointment, I was allowed to continue educating the patient and recommend a consultation with a dietician. He agreed to see them the following week."

Talk about a simple scenario you experienced during medical school, and don't spend too much time describing the details of the patient's story. Instead, spend your time describing your thoughts and actions. Your answer should demonstrate your ability to remain calm, patient, empathetic, and logical while helping the patient to the best of your abilities. Explain that you are aware you will often be working with patients in pain and dealing with embarrassing situations and would come to their program willing and ready to work through any issues with your patients.