"Being a patient flow nurse, giving patients their discharge instructions is a big part of my job. Each time I assist with a patient discharge at the hospital, I review the written discharge instructions with both the patient and any family members or other advocates they have present. In these situations, there have been times when the patients are unable to understand and comprehend their aftercare instructions. I make sure they fully understand the instructions by having them repeat the instructions I just gave them. For one patient recently, I took extra time printing and highlighting specific instructions on his daily therapy that the physician recommended so he could easily reference the important exercises he should be doing every day."

"I like to ensure I am presenting information at a level the patient can understand. An example of this is when I have a very young patient. They often do not understand the words we use compared to what an older patient might understand. For instance, talking about a bowl movement or stool. A young teen may not know what that is. You need to present it as they would understand. "If you have not pooped in a week, you need to call your doctor." This would be easy for them to understand."