Practice 30 Photographer interview questions covering portfolio presentation, lighting expertise, and client communication.
Question 12 of 30
Why the Interviewer Asks This Question
The Goal
How to Answer
Telling a client "no."
Community Answers

Gentry has over 15 years of experience leading in-house agency teams where he has interviewed and hired numerous candidates for design, photography, and video production.
Inevitably, you will have a client who wants something that cannot be delivered. The interviewer wants to find out if you can accept the reality of this issue. The interviewer also wants to hear how you will approach it when it happens.

Gentry has over 15 years of experience leading in-house agency teams where he has interviewed and hired numerous candidates for design, photography, and video production.
The goal of your answer is to acknowledge that, at some point, you will have a client that wants the impossible. Demonstrate your comfort level and competency in navigating the situation. You want to show that you can create solutions in challenging situations.

Gentry has over 15 years of experience leading in-house agency teams where he has interviewed and hired numerous candidates for design, photography, and video production.
This isn't a trick question. You shouldn't say something like, "I would never tell a client no." Choose an example in which you found a resolution to the situation that led to a compromise.

Gentry has over 15 years of experience leading in-house agency teams where he has interviewed and hired numerous candidates for design, photography, and video production.
I think it is important to tell a client "no" if they ask for something that is overly ambitious or could result in a negative outcome. The last thing I want to do is promise to deliver something I can't. However, I wouldn't tell a client "no, this can't be done." I would tell the client, "I can't accomplish that, but here is what I can do." By taking time to explore with the client, I may be able to find a solution or compromise that results in most of what they wanted to accomplish.

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Written by Gentry Edwards
30 Questions & Answers • Photographer

By Gentry

By Gentry