Hopefully your new office has some great HOLD music because your patients might have to sing along a little longer during your busy times of the days. When answering this question it is important that you do so calmly. This will show the interviewer that you work well under pressure. You can politely ask the caller if they would like to hold. This gives them the option to call back when it is more convenient for them. Being organized and not getting flustered is key to managing a high volume phone situation. Getting flustered may cause you to take down the wrong information or book an appointment for the wrong person. Let the interviewer know that your calmness and attention to detail will allow you to tend to the phones without getting sidetracked or flustered