How would you address an active problem on the network that is out of your area of responsibility?

Before answering this question, give it some thought. Your answer should reflect your knowledge of the limits of your authority in this role and your willingness to go beyond those limits to resolve an issue. It is okay to take the initiative to accomplish an objective that may not be your primary responsibility if you are aware that you are doing this and what repercussions there may be.

"If I recognized an issue on the network that was not my responsibility to resolve, I would first identify who within the organization could best address this. I would then contact them to discuss the issue and some possible resolutions. Before concluding the conversation, I would make sure that they accepted responsibility for resolving the issue and were prepared to address it. Finally, I would follow up with them later to confirm that the issue had been resolved and discuss proactive steps we could take to prevent it from recurring."