How would you describe your communication skills?

Why the Interviewer Asks This Question
Focus Your Answer On
1st Answer Example
2nd Answer Example

The interviewer asks this question to see that you have the solid verbal and written communication skills required for nursing positions. Your job duties will include speaking to your patients, family members, managers, coworkers, and the public. You will also be responsible for written communications when documenting patient information and communicating by email. The interviewer would like to hear that you have the necessary communication skills.

Focus on describing your written and verbal communication skills. If a former supervisor commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. The interviewer wants to know that you can speak clearly with others and explain complex medical jargon in an easy-to-absorb manner while properly documenting reports and other forms of written communication.

"I would describe my communication skills as excellent. I work hard to ensure I speak to my patients in terms they can understand. Medical terminology can be quite confusing for those not in the medical field. After explaining something to a patient or family member, I have them repeat what I said to ensure they understand what I told them. I ask them if they have questions, I actively listen, and I am great at reading body language. My written communication skills are exceptional, as well."

"I think that I have excellent communication skills. When I am communicating with patients, I use health literacy strategies like speaking slowly, using plain language, and checking for understanding using the teach-back method. When I am speaking with doctors or other members of the healthcare team, I make sure to be concise but thorough. If I am getting information or an order from a doctor or another member of the healthcare team, I repeat back the information to ensure I understood it correctly. As far as written communication goes, I use a daily checklist to make sure that all of my charting is complete and accurate."