How would you reassure an angry or concerned parent that their child is receiving the best care?

Parents can be an enormous challenge to daycare workers. Understandably, you are taking care of the most precious part of their lives! Discuss with the interviewer how you would go about reassuring a concerned parent that their child is having a wonderful time, and gaining the fruitful experiences they need and deserve. Some important steps include:

- Call an administrator or program leader to join in on the conversation
- Actively listen so that you can narrow down the real root of the issue
- Never argue, deny, or brush off the parent's concern
- Ask the parent what resolution they would like to see
- Set a plan for how the situation will be addressed and repaired
- Then, follow through on that plan and follow up with the parent
- Thank them for their honesty and for approaching you directly

"It's important to address angry or concerned parents with two listening ears, and an open mind. There will always be a basis to their concern, and whether true or not, it feels very true for them. I like to ask what type of resolution they feel would be most appropriate, and then move forward from there. It's also important to have a program director present if the concern is serious such as bullying or a violation of conduct."