Cardiology Fellowship Mock Interview
Master 35 Cardiology Fellowship interview questions covering clinical reasoning, procedural experience, and research commitments.
Question 26 of 35
A recent patient survey comes back, and you find out that you did not meet a patient's expectations as their physician. What are the next steps you would take to improve as a Cardiology Fellow in training?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Patient satisfaction surveys are commonplace in any healthcare institution and are put in place to ensure that the best possible care is provided to every patient of the institution. During your time in Cardiology Fellowship training, your patients will fill out satisfaction surveys about your performance, and your team of interviewers poses this question to understand how you will take constructive feedback from a patient's survey and learn from it.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
If you were to ask any physician if they have ever received critical feedback on a patient survey, the answer would be a resounding yes. The goal in answering this question is to demonstrate to your interviewers that you can take the feedback, analyze it, and use it as motivation to improve the care you provide moving forward. Keep in mind that most patient feedback is anonymous, and you may not be able to pinpoint the exact interaction that resulted in the feedback from the patient.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"I was faced with this situation as an Internal Medicine Resident and I didn't let it get me down. Our administrator approached me and I saw it as an opportunity to improve. The patient that submitted the feedback anonymously said that my approach was not personal. I took the time to analyze the feedback and remember which patient encounter it came from. It was really a turning point for me in the approach I now take with patients and appreciated the feedback in the end. I would take the same approach with patient surveys at your institution."
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I would try to understand how I could turn criticism into an opportunity for learning and improvement. As an intern, a patient complained about an inappropriately long wait for the CT scanner overnight specifically named me in the complaint. From this experience, I learned both what channels I had for escalating delays of care overnight, and I learned how to give a sincere apology.
Jaymie's Feedback
Good job! You demonstrate the ability to take ownership, even when it's not entirely your fault, and found ways to improve the patient experience. It's important not to always take feedback personally in this field, but rather focus on the failure point and how to prevent it from happening in the future.
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