Admissions Counselor Mock Interview
Practice 35 Admissions Counselor interview questions covering recruitment strategies, student engagement, and enrollment goals.
Question 18 of 35
When faced with a problem, are you more likely to jump into solving it, or are you the type to carefully assess the issue first?
Why the Interviewer Asks This Question
Example Answer
Entry Level
Experienced
Community Answers
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
The interviewer would like to know more about your personality and problem-solving skills. Discuss how you tackle problems when they arise, keeping your answer work-related if possible. Whether you are the type to jump right into solving a problem or you are more methodical in your approach, highlight how you are capable of handling issues professionally while using sound judgment.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"When faced with a problem, I am more likely to jump right into solving it. I believe that you cannot leave a problem to fester, or it will become bigger than it already is. You have to take ownership of the issue and immediately involve yourself in the resolution. That said, I am responsible for my decision-making and certainly don't jump in blind. If I am unsure what action to take, I will ask my leader for advice."
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"That depends on the situation and seriousness of the problem. I will not jump in with rash decisions on a problem that has a major impact on our students or the institution. As an admissions counselor, it's important to take a step back and think about the issue before jumping right in to solve it. I believe assessing the situation and gathering information can lead to a more effective and efficient solution. It's also important to consider the potential outcomes and consequences of any actions taken. A thoughtful and strategic approach can ultimately benefit the student and the institution. However, I am very capable of jumping in and resolving a problem quickly if it is of a more urgent nature."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have been with my current educational facility for many years, so the majority of problem-solving comes second nature to me at this point. However, when I first started this job, I would have to spend more time in careful consideration before jumping in. I would say that when I have a problem, I have a healthy balance of the two."
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Anonymous Answer
This would depend on the situation and the seriousness of the problem. If it were a simple technology problem or a question a student asked (that I did not know the answer too), I would do a bit of research online or direct the student to someone else who could better answer the problem. However, if the problem were more serious, I would not make a rash decision, especially if it has a major impact on the university.
Alexandra's Feedback
Good answer! I like that you give different examples.
Anonymous Answer
That depends on how big the problem is. If it is something that can be handled with little impact on the students or the business, I will likely jump into solving it; if it is something more serious, I will take the time to analyze the situation and work out an appropriate solution.
Rachelle's Feedback
Great way to approach this question! You show an excellent analytical mindset in your response.
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