30 Admissions Counselor Interview Questions (with Answers)

Admissions Counselor Interview Questions

1.

How do you handle stress on the job?

2.

As an admissions counselor, understanding sources of inspiration is important. Who has inspired you in your life and why?

3.

Tell me about your leadership qualities and how those help you with leading your students.

4.

Under what circumstance would you suggest a student change majors?

5. Walk me through your approach with students who are undecided on their major. This behavioral style question will help the interviewer to understand your coaching and counseling style better. Take the interviewer through your process for assisting students who need clear direction. Use a real-life example if you have one! Example #1: "I refer to my undecided students as 'open to exploring' so that they do not feel the guilt associated with being in a rut, or being undecided. I will take these open students through a cycle of exercises including a written exercise that walks them through their interests, life expectations, and how they view themselves. I will also set up opportunities for them to job shadow in a variety of careers that interest them." Example #2: "If I were to come across a student who was undecided on their major I would start by figuring out what they do not like, and also administer a personality test if that was a resource available to me. From there, I would encourage a student to job shadow a few family members or friends with interesting careers. There are many ways to help spark a new interest in an undecided student." Example #3: "A large part of what I do with my undecided students is to encourage them to approach their network and tap into those supports and resources. I believe that a heavily encouraged and well supported individual will feel much more comfortable making a decision related to their educational path." Here is an anonymous answer example: "i would schedule as many meetings as possible to get to know the student better. my interest would be to learn more about the student’s qualities, interests, and strengths. i would show the student that his/her decision is important to our team and that they are not alone in making an important decision. i would explain to the student the importance of making a smart decision, to save money and time during their college career. i would provide different career options and the career plan for each degree. i would ensure the student feels comfortable with the courses offered and would remain supportive at all times." In response to the anonymous answer example, here is what Rachelle Enns said: Very well thought out response! Try compacting it further to help the interviewer follow along. In response to the anonymous answer example, here is a revised answer from Rachelle Enns: "If a student were undecided on their major, I would do three things. First, I would get to know their qualities, interests, and strengths. Next, I would make sure they felt supported by the admissions team while reflecting on their important decision. Then, I would provide the student with data regarding career options and paths for each degree they were contemplating. It's important that I would remain supportive and helpful through all stages of the decision-making process." Here is an anonymous answer example: "if i were to come across a student who was undecided on their major, i would have a discussion with them to get to know what their interests and strengths are and get an idea of majors they are considering. i would supply them with data for the majors being considered and show them potential paths they could take to pursue them. i would make sure that they feel like they have my support in their decisions." In response to the anonymous answer example, here is what Rachelle Enns said: You are taking a multi-faceted approach here that includes data and the emotional side of decision making. Well balanced - great work! Here is an anonymous answer example: "as a recent graduate, i know what it feels like to not know your specific career path. for some students, it is difficult to see the path you want to go until the student experiences it. i would talk with these students to gain knowledge about their interests and strengths. also, i would help them look for opportunities to job shadow in a variety of careers that may interest them." In response to the anonymous answer example, here is what Alexandra E. said: Great answer!6. What would you do if a student on your academic roster was failing a course? The interviewer would like further insight into your style when it comes to giving advice and helping any failing students on your academic roster. Give a brief overview of what you would do to help a student who was struggling. Example #1: "I believe that when a student is failing, there are usually some underlying issues that need to be dealt with. I will collaborate with that student and the professor of the course to create an action plan for success. I will also openly ask the student what they need from me to feel supported." Example #2: "If I were to have a student who was failing a course, I would want to take a more personal approach by sitting down with the student to find out what the source of their struggle is. I am always eager to learn. What is your most preferred method when helping a struggling student?" Example #3: "I certainly would want all of my students to succeed so if they were failing a course, I would meet with them and ask 'What can I do to make this easier for you?'. It's amazing how well a student will open up when they know they are being listened to." Here is an anonymous answer example: "i would sit down with the student and discuss what is going on in their life to try and figure out why they are failing their course. i try to get the student to open up without prying too much, and by being respectful. i would provide them with relevant information and suggest they set up a meeting with their professor to discuss potential options or put them in touch with the writing center or tutoring center. i would follow up and stay connected to keep encouraging and finding a solution." In response to the anonymous answer example, here is what Rachelle Enns said: The steps you mention here are significant and come from a place of respecting boundaries, which is very important. You sound highly prepared - well done! Here is an anonymous answer example: "i would check in with the student and try to assess why they may be failing, without being too confrontational or making them more anxious than they already may be. i would also let them know that there are resources in the school, such as tutors and office hours for professors, and really just encourage them to seek some help from those resources." In response to the anonymous answer example, here is what Stephanie Cafaro said: Your response is very student-centered, which is wonderful. In the "Revised Answer" section, I have suggested a way to slightly restate this response to enhance clarity and highlight your strengths. In response to the anonymous answer example, here is a revised answer from Stephanie Cafaro: "I would check in with the student to try to assess why they may be failing, practicing compassion and active listening skills. I would listen to their perspective on what their obstacles to success have been, gently reminding them of resources available on campus, such as tutoring services and office hours for professors. I would encourage them to utilize these resources, asking what support they would like from me in facilitating this process."7. What questions do you have for me? It's always a great idea to have questions ready for the interviewer. Review the school's website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their website! Example #1: "Yes, I do have a couple of questions. First, could you tell me a little bit about your growth plan for this upcoming school year? Second, what is your timeline for making this hiring decision?" Example #2: "Here are some sample questions: - When would you like to have this position filled? - How long has this role been vacant? - Is this a replacement search or a newly created role? - What is your favorite part of working here? - What is the primary goal of this position in the next 12 months? - Is there anything from my background and experience that I can clarify for you? - What do you see as the most significant change in the education industry over the past three years? - Is there any reason why you would not hire me?" Example #3: "Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"8. What is your current salary? A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests. Example #1: "I am currently earning a base salary of $78,000 plus full health benefits. I am looking for a competitive salary in my next position." Example #2: "As I am a recent graduate, I would like to be offered a fair salary that reflects my recent education. I am most concerned with joining an organization that will help me to grow my career as an admissions counselor. Compensation is not my primary driver." Example #3: "I am currently making $89,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."9. Tell me about yourself. Open-ended questions are some of the hardest to answer in an interview. It's important to train yourself how to talk about yourself. It may sound a little silly because you've been talking about yourself for years! In an interview, you should leave out the highly personal stuff. No need to talk about your new puppy or your favorite foods. Keep it professional and concise. Interviews typically last for about thirty minutes to an hour, so keep that in mind as you prepare. Sometimes practicing with a friend or timing your response can help. Focus on your interest or passion for the field, your education, and accomplishments. Keep it relevant to the job at hand! Also, consider the fact that there is plenty of time for you to talk about your skills and strengths during the interview, so you don't have to say it all in one gulp. Example #1: Example #2: "I graduated with a Bachelors of Education with a minor in Psychology from UBC in 2009. Since then, I have been actively making my way to an admissions-based role. I am an energetic and positive person, ready to make a difference in a growing organization." Example #3: "I am a seasoned admissions counselor with ten years of experience. I got my Bachelors degree in Education, then eventually went back for a master's degree. I have worked my way up in my field, and plan to continue my progression. " Here is an anonymous answer example: "i graduated with a bachelors's degree from ohio state university in 2019. i majored in business management with minors in public relations and political science. since graduating, i have wanted to come back to osu because it has been a home to me. i want to grow and make a difference in this position." In response to the anonymous answer example, here is what Alexandra E. said: Good start with your answer! I encourage you to expand more on yourself. This is your chance to give details about your experience and background that can be relevant to this position. A few things I recommend including: How did you decide to attend Capital University? Why did you choose your major/minor? What were you involved in on campus? It's also always nice to include a hobby or fun fact about yourself in this question because it will allow the interviewer to get to know you as a person (further than just your resume). Here is an anonymous answer example: "i graduated from augustana college with a bachelors's degree in sociology. since then, i have been actively searching for a job in admissions. i am a person who stays positive and able to work through stress. i think those qualities will help me when helping students with their issues." In response to the anonymous answer example, here is what Rachelle Enns said: This is a nice recap, and it's wonderful that you took the opportunity to showcase how your personal qualities with help you to be successful in this role.10. We are asking for 8 years of experience in an academic environment and you have just 5. Why do you think you are qualified for this position? To many employers, the number of years' experience is flexible - so long as you have the results to show for the years that you do have. Talk to the interviewer about your major career successes. This is the time to sell yourself. Make no apologies for your lack of years! Example #1: "Although I have five years' experience vs. 8 years' experience I can do this job well. In my previous role, I was outperforming colleagues who had 12 years of experience. To me, it's all about drive and ability to be a quick study. I have all of these qualities and more." Example #2: "I may not have the desired years' experience; however, my experience does match all of your must-have's for this role. In addition to this, I have an elevated degree which accounts for a lot. I am confident in my ability to do this job very well." Example #3: "Along with my five years working in this industry, I have worked in related industries my entire career. Also, I hope that my masters' degree gives me a little boost in experience over the required undergraduate degree." Here is an anonymous answer example: "while i may not have the desired years of experience, i am confident that i have the skills and work ethic to do this job very well." In response to the anonymous answer example, here is what Rachelle Enns said: This is a great start! Try diving in further into exactly how your skills and work ethic aligns with the needs and desires of the company.11. What causes you to feel dissatisfied on the job? Everyone will have their particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace. Example #1: "I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip." Example #2: "I have felt dissatisfied on the job when I feel underpaid and overworked. This has been primarily with my pre-university days. I don't mind working hard at all, but I don't like to feel as though I'm being taken advantage of, either." Example #3: "I feel dissatisfied when I work hard but constantly hit roadblocks. Obstacles happen, but when you can't get anywhere because there are so many of them, it is frustrating." Here is an anonymous answer example: "i feel dissatisfied with the job when my hard work goes underappreciated, and there is a lack of mutual respect. i think the acknowledgment of a job well done is extremely motivating." In response to the anonymous answer example, here is what Rachelle Enns said: This is great! You give the interviewer a solid understanding of how to keep you motivated and happy on the job :) Here is an anonymous answer example: "i feel dissatisfied at a job when i work hard, but continuously hit roadblocks, especially when i know i can do better. i do not like disappointing people, but failure continues to make me better in the future, even though it can be frustrating." In response to the anonymous answer example, here is what Alexandra E. said: Good answer! This shows your desire to succeed and grow. If I were the interviewer, I may follow up by asking for an example of a roadblock or failure that you've experienced.12. When faced with a problem, are you more likely to jump into solving it, or are you the type to carefully assess the issue first? The interviewer would like to know more about your problem-solving skills, and your personality. Discuss how you tackle problems when they arise, and keep your answer work-related if you can. Whether you are the type to jump right into solving a problem or you are more methodical in your approach, highlight to the interviewer that you are capable of handling issues professionally while using sound judgment. Example #1: "When faced with a problem, I am more likely to jump right into solving it. I believe that you cannot leave a problem to fester or it will become bigger than it already is. You have to take ownership of the issue, and involve yourself in the resolution right away. With that said, I am responsible for my decision making and certainly don't jump in blind. If I am unsure of what action to take, I will ask my leader for advice." Example #2: "That depends on the situation and seriousness of the problem. I will not jump in with rash decisions on a problem that has a major impact on our students or the business." Example #3: "I have been with my current educational facility for many years, so the majority of problem-solving comes second nature to me at this point. However, when I first started this job, I would have to spend more time in careful consideration before jumping in. I would say that when I have a problem, I have a healthy balance of the two." Here is an anonymous answer example: "that depends on how big the problem is. if it is something that can be handled with little impact on the students or the business, i will likely jump into solving it; if it is something more serious, i will take the time to analyze the situation and work out an appropriate solution." In response to the anonymous answer example, here is what Rachelle Enns said: Great way to approach this question! You show an excellent analytical mindset in your response. Here is an anonymous answer example: "this would depend on the situation and the seriousness of the problem. if it were a simple technology problem or a question a student asked (that i did not know the answer too), i would do a bit of research online or direct the student to someone else who could better answer the problem. however, if the problem were more serious, i would not make a rash decision, especially if it has a major impact on the university." In response to the anonymous answer example, here is what Alexandra E. said: Good answer! I like that you give different examples.13. If asked, how do you believe your coworkers would describe you? The interviewer wants to know that you can honestly say your co-workers enjoy collaborating with you. Select a few positive and unique keywords that genuinely define your work ethic. Example #1: "I know that my coworkers respect my work ethic. If I had to guess how they perceive me, I think they would say that I am a reliable person, an encouraging teammate, and a strong mentor." Example #2: "Some great words to use: - Encouraging - Helpful - Engaged - Positive - Hard-working - Punctual - Reliable" Example #3: "My coworkers would describe me as a natural leader with an immense amount of knowledge when it comes to the academic industry. I am seasoned and always willing to pass my knowledge along to others." Here is an anonymous answer example: "i know that my coworkers have seen and respect my work ethic. i think they would describe me as positive, reliable, and helpful." In response to the anonymous answer example, here is what Rachelle Enns said: These are excellent descriptors, and your answer sounds confident. Good work. Here is an anonymous answer example: "i believe that my co-workers would describe me as hardworking, dedicated, and reliable. in the past, i have offered to stay over to complete work that needed to be finished and has always shown up on time for my shift." In response to the anonymous answer example, here is what Alexandra E. said: Great answer! Here is an anonymous answer example: "very team-oriented, supportive, helpful, approachable, kind, compassionate, sincere" In response to the anonymous answer example, here is what Stephanie Cafaro said: These are all wonderful traits! To strengthen your response, I would suggest adding just a bit more detail by providing a specific example of how these qualities come to life. I have provided an example of how this could look in the "Revised Answer" section. In response to the anonymous answer example, here is a revised answer from Stephanie Cafaro: "My co-workers would describe me as being very team-oriented, supportive, helpful, approachable, kind, compassionate. Whenever someone needs an extra set of hands with a project, I tend to roll up my sleeves and jump in! I am always happy to contribute to my colleague's work, whether that means being a thought partner, supporting at an event, or helping to resolve a complicated student issue. I believe that my success is interwoven with the success of my team, and I approach my work from that perspective."14. How often do you monitor the progress of the students on your academic roster? The interviewer wants to better understand your level of engagement with the students on your academic roster. Are you more hands off...waiting for the student to come to you? Or, do you take a proactive approach and make a note to connect with your students on a regular basis? Discuss the ways that you ensure your level of engagement with your students is high. Example #1: "I understand that most educational facilities recommend that a student connects with their academic advisor at least three times per semester. That's great for the students who are excelling; however, I prefer to have a better pulse on the students who are struggling a bit. This year I started using engagement software with the students on my roster. This software, called 15Five, elevates the engagement of my students by asking questions and starting the right conversations on a bi-weekly basis. The student logs on, they rate how they feel from 1 to 5 and then answer a brief question that I have pre-loaded into the form. If a student is feeling a 2 out of 5, this is an indicator that I need to check in more frequently." Example #2: "I believe in very regular progress monitoring with all students. It's important to me that they know I care about their progress and achievements." Example #3: "All the time! Maybe they get tired of me always checking in on them, but so far, my active involvement in their lives has shown positive results." Here is an anonymous answer example: "i believe in regularly monitoring all students. it is important to me that they know i care about their progress and achievements." In response to the anonymous answer example, here is what Rachelle Enns said: You show a good amount of care for students. Nicely said.15. What did you think of your admissions counselor when you were an undergraduate student? The interviewer is wondering if perhaps you were influenced to the career path of admissions by a positive, or even negative, experience of your own. Hopefully positive! This question is not an invitation to complain about your experience or speak negatively about anyone. Keep your answer brief and positive. Example #1: "When I was an undergraduate student, my admissions counselor was well received and quite helpful. The resources she offered were strong. I knew my direction right from the start which meant that I didn't need to rely too heavily on her but, overall, I had a great example." Example #2: "Great question! I had an awesome relationship with my academic advisor, and she helped me immensely. Her influence is a big part of why I am pursuing a career as an academic advisor, today." Example #3: "It's tough to remember that far back! Just kidding, of course. I recall a being a bit lost during my undergrad, to be honest. My admissions counselor took the time to walk me through many different options, preferences, and even set me up with some opportunities to job shadow a few professionals. In the end, I found his job to be the most interesting of all!" Here is an anonymous answer example: "i had a great relationship with my admissions counselors and found them to be very encouraging and helpful. it took me almost two full school years to declare a major, and my advisors helped me with making my final decision with confidence." In response to the anonymous answer example, here is what Rachelle Enns said: It's wonderful that you had a rewarding experience! Be sure to tie in a bit about how this positive experience will impact how you plan to perform as an Admissions Counselor. Here is an anonymous answer example: "i had an excellent relationship with my academic advisor! she always wrote me handwritten notes and always helped me when i had questions. we had a great relationship, which is one of the reasons why i chose this university. even though i did not know what i wanted to do, she laid out options for me and helped start my career path." In response to the anonymous answer example, here is what Alexandra E. said: Great answer! I recommend finishing your answer with how you will use that experience to guide you in your career as an admissions counselor or how it inspires you.16. What do you know about the culture at our school? Workplace culture and fit is a significant factor when considering a career move. Assure the interviewer that you have put thought, research, and consideration into how the workplace culture will work for you. Example #1: "I have researched your school through your social media channels and on glassdoor.com. Your employees have great things to say, and overall it seems that you have fun while you work. I am looking forward to joining an organization, like yours, that is upbeat and thoughtful with an eye on helping the community at the same time." Example #2: "I read many positive reviews online about your organization and this school's culture. You offer great incentives to keep people motivated, and it seems to be the type of fast-paced environment that values innovation and performance. My type of place!" Example #3: "Through my years as an admissions counselor, I have met a few teachers, faculty, and students from your school. Everyone has had great things to say about your culture. I have heard it is encouraging and supportive, and very diverse. I look forward to learning more about your workplace culture as the interview process continues!" Here is an anonymous answer example: "i have had the privilege to experience the culture at this school. for example, i completed two internships while staying on campus and formed a new organization. the culture of capital university is being involved and making connections while being involved." In response to the anonymous answer example, here is what Alexandra E. said: This is a good answer. I reocommend expanding slightly to show how your experience prepares you for this position. See example revised answer below. In response to the anonymous answer example, here is a revised answer from Alexandra E.: "I had had the privilege to experience the culture here firsthand when I was a student. While I was on campus, I completed two internships and formed a new organization ____. I found the culture at Capital University to be all about getting involved and making connections through your various involvements. Experiencing the culture firsthand has prepared me for this position because I will be able to relate to the student experiences."17. Presenting accurate reports and documentation is an important part of being an admissions counselor. How would you describe your written communication skills? Being a bright communicator, in written form, is an essential skill to master. Have you taken any courses in communication and writing? Are you confident in your written communication skills? Talk to the interviewer about your written communication abilities and support your answer with a brief example or story. Example #1: "I would describe my written communication skills as above average and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and journalism. I fully understand the importance of accurate reporting and clear documentation." Example #2: "I have strong written communication skills. I spent a lot of time writing papers during my time in post-secondary, and am confident in my ability to communicate my thoughts clearly, on paper." Example #3: "My written communication skills are solid. I often utilize written communications as a follow up to verbal communications. They provide a great resource for my students to go back to, and reference, plus they might answer any questions that come up along the way." Here is an anonymous answer example: "i have strong written communication skills. i spent a significant amount of time writing papers while working towards my philosophy degree. i believe it is essential that reports and documentation need to be accurate. i am confident that i can communicate my thoughts clearly and precisely." In response to the anonymous answer example, here is what Rachelle Enns said: Very good answer, with a supporting example. You sound highly confident!18. In your opinion, what are the top 3 functions of an admissions counselor? The interviewer wants to know that you fully understand the scope of this position. If you are not sure of the essential functions of this role, go back to the job posting or job description where expectations are outlined. What do they continually mention in the job posting? Is there a standard theme? Talk about those and be sure to tie in the fact that you are experienced and talented in those exact areas. Example #1: "I believe that the three primary functions of an admissions counselor are to help students recognize what they need to achieve, give them the tools they need to reach those goals, and help them to look at their post-secondary educational path critically. I see in your job posting that you greatly value those skills as well. I am highly competent in these functions and feel that my Master's Degree in Educational Counseling makes me the best fit for your needs." Example #2: "Here are some qualities an admissions counselor should possess: - Concern for student success - Coursework and post-secondary knowledge - Ability to retain information - Strong memory - Counseling skills - Ability to build strong rapport, very quickly - Flexible availability - Ability to maintain confidentiality / discreet" Example #3: "From my experience, I believe that an admissions counselor needs to be a strong source of guidance, be able to offer well-researched advice and be a strong accountability partner. Are these the qualities you are looking for, from your next admissions counselor?" Here is an anonymous answer example: "the admissions counselor is responsible for recruiting qualified students, advertising and promoting what the university offers, and providing admissions counseling." In response to the anonymous answer example, here is what Rachelle Enns said: Short and sweet - good answer! Here is an anonymous answer example: "i believe the three primary functions of an admissions counselor is to help students recognize what they want to achieve, make their transition to a new place as comfortable as possible, and make them feel confident in the college they have chosen." In response to the anonymous answer example, here is what Alexandra E. said: Great answer! Here is an anonymous answer example: "helping students navigate their choices regarding college & career promoting the university's culture, values, and characteristics that make it worth attending helping maintain great student retention" In response to the anonymous answer example, here is what Stephanie Cafaro said: Great response; you clearly outline three major functions of an admissions counselor.19. What unique qualities can you bring to our school? The interviewer is asking what makes you stand out from the crowd! This is not the time to say that you are organized, and reliable. Boring! You need to dig deep and think of the unique skills that make you an obvious stand-out from other potential applicants. Example #1: "What makes me unique from your other candidates is that I am a continuous learner, always working to improve my skills. This year alone I have completed four professional development courses, and I plan to attend four more. The more knowledgeable I am in my role as an admissions counselor, the more your students will benefit from having me here." Example #2: "Some unique qualities could be that you are: - A Continuous Learner - An Imaginative Thinker - An Engaging Speaker - A Strong Motivator - Bilingual" Example #3: "What makes me unique is the amount of years' experience I have working in both public and private institutions. I am passionate about professional development as well, having taken two industry-related workshops per year for the past eight years. That additional coursework is available on my resume." Here is an anonymous answer example: "one unique quality is that i am an imaginative thinker, allowing me to come up with creative ways to recruit prospective students. i have a bachelor’s degree in sociology that has given me skills in how to analyze situations and use critical thinking skills to find a way to navigate a task successfully." In response to the anonymous answer example, here is what Rachelle Enns said: Excellent! This answer is a sure-fire way to make yourself a stand out candidate. If you already have some creative ways to recruit prospective students, you could hint at an idea to draw the interviewer in even more. Here is an anonymous answer example: "i’m bilingual; i can read, write and speak in english and spanish. i can target and recruit the hispanic community. i recall my experience during the recruitment process with your school; there was open communication between my family and the spanish speaking admissions counselor. my father was able to fully understand the requirements, expectations and what the school offered. thanks to the excellent customer service my family and i received from the admissions counselor, we were able to make the smartest decision and accepted the offer and chose your school. i want to be able to provide that same customer service; i understand the importance of higher education and understand how important it is for the entire family to be involved in the recruitment process. i also have two years of recruitment experience, during my college career here, i worked as an office assistant for your admissions office. i had the opportunity to work closely with undergrad, transfer and graduate admission counselors. i also assisted in the organization and implementation of recruitment events at our school and away from school. i have good interpersonal skills; i’ve worked in the government public sector for four years, and i am positive that my skills fit well with this position." In response to the anonymous answer example, here is what Rachelle Enns said: You have a lot of unique qualities! Your personal story is a nice touch, however, it may be better suited for a question such as 'Why do you want this job?' Be aware of length and try to shorten up your response just a touch. In response to the anonymous answer example, here is a revised answer from Rachelle Enns: "One unique quality is that I am fluently bilingual in English and Spanish, allowing me to recruit the Hispanic Community effectively. I have two years of recruitment experience during my college career at OLLU; working in the admissions office. Here, I worked closely with undergrad, transfer, and graduate admission counselors. I also participated in some of the schools' recruitment efforts. I have worked in the government public sector for the past four years, allowing me to grow my interpersonal skills further." Here is an anonymous answer example: "what makes me unique from your other candidates is that i know the opportunities that this school offers because i am a recent graduate (of this school). also, i am a continuous learner, open-minded, and persistent." In response to the anonymous answer example, here is what Alexandra E. said: Great answer! Be prepared to give examples of the qualities you listed, as that is often a follow-up question from interviewers.20. Why do you want to work as an admissions counselor? This question can be difficult because it requires you to know enough about the educational facility to be impressed by what they do, and what they have to offer you, regarding growing your abilities as an admissions counselor Prepare for this question through due diligence! Review the academic facility's website first. You can read reviews of former students and find out about their reputation in the educational space. Sometimes you can even find articles or press releases to give you a brief on their latest accomplishments, innovations or school culture. Pinpoint the highlights. Know the facility's vision so that you can quickly tell them that your values align. Sharing your knowledge on the latest education-related news is a great indicator that you have a vested interest in them and the educational industry. Example #1: "I am impressed by your mission, and I love how much of an impact you make in the local community. Winning the community Humanitarian Award in 2016 was a remarkable achievement that stands out to me. In addition to all of this, I want to work here because you offer the growth, development, and continued education opportunities for your employees. I see a long-term fit here, with consistent growth, which is important to me." Example #2: "Working with your facility will be the best way for me to kick off my career. I met with a few individuals in this industry while attending university and everyone had the best things to say about your organization. I am thrilled to be here to interview today and hope that we can create a long-term working relationship." Example #3: "I have had my eye on your facility for many years now. Because you are a leader in the educational industry, I see that you have a minimum turnover and few career openings come up. I am enthusiastic about the opportunity to be here today and hope that you can see a strong fit with my experience." Here is an anonymous answer example: "i think the students must have people that are supportive and have interests in their success. it is a job that can positively impact people, and i have the skills to assist students with their education and career paths successfully." In response to the anonymous answer example, here is what Rachelle Enns said: This is a confident answer that is also genuine and compelling. Nicely done! Here is an anonymous answer example: "i want to work as an admissions counselor because i understand the importance for students to have a mentor who supports their ideas and values and, most importantly, to be able to show that interest from the beginning of the recruitment process. i received excellent customer service when i showed an interest in your school. for that, i am grateful and want to provide that same customer service experience i had. i want to be an admissions counselor because as an alum, i can speak to prospective students from personal experience and share all the great things the school has to offer. i want to be part of a place i know truly cares about students and their families." In response to the anonymous answer example, here is what Rachelle Enns said: Perfect! Your response is heartfelt and well researched. Here is an anonymous answer example: "i want to work as an admissions counselor because i believe in the capital university mission, mainly because i had the chance to experience it. i want to create and build relationships with prospective students and their families. it would be a great feeling seeing the students grow during their four years of undergrad." In response to the anonymous answer example, here is what Alexandra E. said: Great answer!21. How familiar are you with the undergrad and graduate programs at our school? Interviewers and hiring managers often receive hundreds of applications per job. If you are lucky enough to land an interview, you must make some effort to research the opportunity. You don't need to be an expert, but you do need to be knowledgeable about the school before your interview. Start by searching the school's website and take particular note of any new programs they have implemented. Identify their most popular programs if you can, and look at their competitors to see where this school may stand out. Example #1: "I conducted a great deal of research on your programs before coming here today. I was very excited to see that you recently added a Bachelor's Degree in Liberal Arts. I am thrilled to see that you have robust options for Business students as well." Example #2: "At this point, I have studied your program offerings for a few hours, so I do feel that my knowledge base is strong. Your offerings have an incredible range. Which of your programs is the most popular?" Example #3: "I have been familiar with your school, and it's programs for quite some time. In addition to already being very familiar with your educational institution, I have already advised on many similar programs from my six years working at a competitive university. If hired, the time to train me would be minimal." Here is an anonymous answer example: "i know that the school has 30 undergraduate majors and minors, 15 master's programs, and three doctoral programs. i also know that the school offers classes during the daytime, evenings, weekends, and online." In response to the anonymous answer example, here is what Rachelle Enns said: You have done your research! Nice work. If you want that extra-special touch, you could mention a program that OLLU recently introduced, or the specific programs which you know to be the most popular. In response to the anonymous answer example, here is a revised answer from Rachelle Enns: "I know that OLLU offers 30 undergraduate majors and minors; 15 master programs and three doctoral programs. I see that you recently added the Nurse Practitioner program which is an exciting addition. I also appreciate that you offer classes into the evenings and weekends, with online options for working and mature students." Here is an anonymous answer example: "i am very familiar with the undergrad and graduate programs at capital. as a previous student, i benefited from the flexibility of adding minors because i had the chance to expand my knowledge in different areas. if a student is undecided, i will encourage them to do the same." In response to the anonymous answer example, here is what Alexandra E. said: Good answer!22. Do you consider yourself a team player? Why? Working well on a team requires you to have solid interpersonal skills and self-awareness. Assure the interviewer that you have strong team-player skills. Briefly tell the interviewer why you see yourself as a team player. Example #1: "I truly believe that I am a team player because I cannot accept success without knowing that my team has been acknowledged for their efforts. Everything that I have achieved in my current role is not only due to my hard work but is also due to the great collaboration of my uber-talented team." Example #2: "Some qualities that make you an active team player: - Having the ability to empathize - Humility - Willingness to highlight the wins of others - Strong listening skills - The ability to encourage others - Desire to go beyond your job description - Participating in extra-curricular activities - Showing respect to everyone in the workplace - Being proactive on projects - Offering creative solutions - Contributing when it is not expected of you - Displaying self-awareness - Accepting feedback on your performance" Example #3: "I see great value in being a team player because you learn so much more vs. working alone. I prefer working as part of a team. It's diverse and engaging." Here is an anonymous answer example: "i believe i am a team player because i enjoy it when i'm part of a team that comes together to achieve a common goal. working as a team is engaging, and it is helpful for growth on a personal level just as much as it is for the group as a whole." In response to the anonymous answer example, here is what Rachelle Enns said: You do a great job showcasing your love for teamwork! If possible, draw in an example or two of times when you have achieved a goal in a team environment. Here is an anonymous answer example: "i consider myself a team player because i like bouncing off ideas with other members of my team. i have worked in a group almost every semester. without all of us working together, we would not have been successful. by being in a team, i learn so much more, and i can accept feedback." In response to the anonymous answer example, here is what Alexandra E. said: Great answer!23. How would you describe your work ethic? When the interviewer asks about your work ethic, they are looking for specific examples or relatable keywords. When you read the job posting or job description do they refer to particular ethics or values? Talk about their values and how those align well with your work values. Example #1: "I am a very dedicated and loyal employee. I saw on your website that you describe your school's culture as honest, transparent and you go the extra mile for your students. My work ethic is the same. I am honest, flexible, and come ready to work hard for my students every day." Example #2: "Some characteristics you may want to use are: - Determined/Driven - Accountable - Humble - Respectful - Dependable" Example #3: "My work ethic has been well honed over the seven years that I have worked as an academic advisor. If I had to describe my work ethic in just a few words, I would say that I am transparent, always a few steps ahead of expectations, and accountable for my work." Here is an anonymous answer example: "i am a dependable employee, determined, and i take pride in my work." In response to the anonymous answer example, here is what Rachelle Enns said: These are all wonderful descriptors that any interviewer should appreciate :) Here is an anonymous answer example: "i am a dedicated and disciplined employee. i am the type of person who is always on top of her work, meets deadlines, and can be held accountable." In response to the anonymous answer example, here is what Alexandra E. said: Great answer!24. What are your favorite resources for helping students discover potential career choices? The interviewer would like to know what types of resources you prefer to utilize when advising your students on their potential career choices. Give two strong examples if you can. This will show that you are well-rounded and able to offer variety to your students. At the end of your answer, be sure to ask the interviewer if they have any recommendations or favorites as well. This can strike up a friendly and informative conversation. Example #1: "I like to take a well-rounded and modern approach when it comes to the resources I offer my students. These days, if it isn't online or available on a device, they simply don't follow through on the resource. For this reason, my top 2 resources are Gladeox.org where students can take an online career quiz as well as utilize other resources for career discovery. The second resource I frequently use is 16personalities.com. It's a fun, interactive, and incredibly focused personality quiz which gives career suggestions based on your core characteristics. Do you have other resources that you prefer to use?" Example #2: "While completing my masters' degree, I learned of a few fantastic resources for helping students discover new career choices. A few of the most memorable ones were an exploratory quiz as well as an academic success plan template. Which are the favorite resources used at your educational facility?" Example #3: "Over the years, I have leaned on two primary resources for helping my students to discover potential career choices. First, predictivesuccess.com which helps me to predict a student's behavior and then create an action plan. Second, my employer's internal program that offers a variety of career discovery resources. Could you share with me the resources that you use here?" Here is an anonymous answer example: "while at augustana college, i had a class with an academic advisor that helped me decide what major and career path to take. during that class, we had to go in-depth the routes we could take for potential majors and the careers that come from the majors. another resource i experienced during my time was the meyers-briggs personality test. i believe this was a great resource to use as it mapped out my tendencies and showed me what people who had similar tendencies normally do as a career and helped me understand what i might be best at." In response to the anonymous answer example, here is what Rachelle Enns said: These are excellent resources and suggestions. Meyers-Briggs has been a solid solution for many professionals and students.25. When given your student roster, how much of each student's background do you like to learn? The correct answer to this question will always be 'as much as possible!'. The interviewer wants to see engagement with your students and that you have the natural desire to get to know them better. The more you know, the better you can assist! Example #1: "The more I know about each student on my roster, the more targeted I can be with my coaching and recommendations. I truly do take the time to get to know each student on my roster. I want to know as much as I can!" Example #2: "I will be eager to get to know as much about my students as possible. I feel that this will only make my job easier, and make their experience much better as well." Example #3: "I feel that, as an admissions counselor, it's my job to get to know the student body in its entirety. For that reason, I do get to know as much as I can about my students before the school year begins, and as it progresses."26. What do you find most rewarding about being an admissions counselor? By understanding why you find this career path rewarding, the interviewer will also be able to know how to keep you motivated on the job. Give a few examples of what you find most rewarding. Try to give unique answers vs. merely saying 'I like talking to people,' for instance. Example #1: "There are many rewarding aspects to being an admission counselor. If I have to choose the biggest stand-outs for myself, I would say that I love the fact that every person I meet has a different story to tell. Students these days are so diverse and forward thinking that it keeps me on my toes. Another rewarding aspect for me is all of the continual research and education that I can do. I feel as though I, myself, am constantly learning." Example #2: "I believe that the most rewarding aspect of being an admissions counselor will be getting the chance to help people carve their career path." Example #3: "For me, being a positive influence on my students is the greatest reward. I love to check in with my students, even years down the road, to see what they have been able to accomplish as a result of their well-planned educational path." Here is an anonymous answer example: "i believe that the most rewarding aspect of being an admissions counselor will be helping people find their career path and being part of their journey and watching them succeed. i would enjoy the connection and the energy of the students and the opportunity to work on a top-notch team." In response to the anonymous answer example, here is what Rachelle Enns said: This sounds rewarding, indeed! It seems like you have a strong idea of what you will enjoy in this career path. Here is an anonymous answer example: "i believe that the most rewarding aspect of being an admissions counselor will be getting the chance to help students transition into college. also, educating prospective families about the university and being able to share my first-hand experience." In response to the anonymous answer example, here is what Alexandra E. said: Great answer!27. All of our candidates must pass a criminal record check and education verification. Is there any reason why you would not be comfortable with this? If you can successfully pass a criminal record check and education verification: "Yes, I am happy to comply with any background checks required. My record is clean." If you are not able to successfully pass a criminal record check and education verification, you want to be very upfront about that: "You are welcome to conduct a background check on me. I will disclose upfront that I have a DUI on my record from 2009. This does not affect my ability to travel for work, and I no longer have any restrictions on my drivers' license." Example #1: "Yes, I am happy to comply with any background checks required. My record is clean." Example #2: "I am willing to take any background check that you require. Rest assured, these checks will all come back clean." Example #3: "I understand why you would need to do a full background check. I have taken the liberty of bringing you a copy of my police check. I'm happy to fill out any other paperwork that you require in addition to this." Here is an anonymous answer example: "i am happy to comply with any background checks required." In response to the anonymous answer example, here is what Rachelle Enns said: Short and sweet - well done! Here is an anonymous answer example: "i understand and willing to take any background check that is required." In response to the anonymous answer example, here is what Alexandra E. said: Good answer.28. As an admissions counselor you will often be privy to sensitive situations. Do you think honesty is always the best policy? Is honesty always the best policy? Talk to the interviewer about your thoughts on morality when it comes to your roster of students. Example #1: "Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy." Example #2: "I do feel that honesty is the best policy so long as the honest comment does not come with the intention of being hurtful." Example #3: "Honesty is always the best policy. Often, it is just a matter of how you communicate and deliver your message so managing this with each situation is critical to building honest and trustworthy relationships." Here is an anonymous answer example: "i believe that honesty is the best policy as long as the conversation remains respectful." In response to the anonymous answer example, here is what Rachelle Enns said: Good point here! Nice response. Here is an anonymous answer example: "i believe it is always to be honest with the student. they are investing their money and future in us, so it is important to build a trustworthy relationship with the student. often, it is how the message is delivered and communicated and taking each sensitive situation as its own." In response to the anonymous answer example, here is what Alexandra E. said: Great answer!29. How often do you take work home with you? The majority of the world's workforce will work overtime hours or take work home with them on occasion. Talk to the interviewer about how frequently you take your work home. Example #1: "I make sure to utilize my work hours very efficiently, so the only time that I take my work home is when there is an extremely stringent deadline. I would say that, overall, I take my work home maybe twice per month. It's all about being diligent with your time in the office!" Example #2: "I try not to take my work home with me. Everyone needs downtime. However, if something needs to get done, I will get it done, even from home." Example #3: "I take my work home with me whenever it is necessary. Some positions I have held, I work from home nearly every day. Other roles, such as my current position, I work from home just a couple of times per month." Here is an anonymous answer example: "i prefer to get my work done at work, but if there are things that need to be done, i will find a way to get the task done, even from home." In response to the anonymous answer example, here is what Rachelle Enns said: Nice! You are showing the interviewer that you are diligent while still expressing a desire for balance. Here is an anonymous answer example: "i try not to take work home with me so i can spend time with my friends and family. however, if something does need to be completed, i will work on it at home." In response to the anonymous answer example, here is what Alexandra E. said: Good answer! This shows your desire for work/life balance, but also a commitment to the job.30. When have you worked among a diverse group of people? As an academic advisor, you are likely accustomed to working with a very large or diverse student body. Assure the interviewer that you can handle an environment that offers diversity. Example #1: "In my current role, I work alongside a huge group of individuals who represent much diversity. Together, we manage our business and effectiveness very well." Example #2: "I have worked with diverse groups of people during my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity." Example #3: "I would say that pretty much every educational facility I have worked for has valued diversity. Working with people from all walks of life help shed different perspectives and identify potential problems faster." Here is an anonymous answer example: "currently, i'm a career advisor for the adult education program, which comprises ged test prep and esol program, so we have people from all over the world attending these courses. also, we have many students with special needs of different kinds." In response to the anonymous answer example, here is what Rachelle Enns said: This answer is great! It shows that you bring a strong range of experiences. In response to the anonymous answer example, here is a revised answer from Rachelle Enns: "Currently, I'm a Career Advisor for the Adult Education Program, which comprises of GED test prep and ESOL programs. I have people from all over the world attending these courses. Also, I have many students with varying special needs." Here is an anonymous answer example: "i worked with a diverse group of people during my role in student government. when working with these individuals, i was able to hear the opinions that were different than mine. together we were able to work effectively." In response to the anonymous answer example, here is what Alexandra E. said: Great answer! Here is an anonymous answer example: "i am very comfortable working with diverse groups of people. for the past few years, i have been working with individuals on the autism spectrum, who gave me an entirely different perspective on life. these include individuals who are nonverbal and so they communicate very differently. i am an advocate for diversity and believe those who are different from us can teach us the most." In response to the anonymous answer example, here is what Stephanie Cafaro said: This is a very thoughtful response; I appreciate the specific reference about working with folks on the autism spectrum, as this really shows your commitment to diverse populations. My only suggestion is to add a bit more detail to the phrase "I am an advocate for diversity," because this feels a bit general. Since this role is in an educational setting, I would suggest explicitly naming some of the diverse populations that you'd be advocating for within the setting. For example, you might say, "I am an advocate for diversity in all forms, including race, ethnicity, sexual orientation, gender identity, religion, ability, and socioeconomic background. I believe that those who are different from us can teach us the most, and I look forward to continuing my journey of learning."

5.

Walk me through your approach with students who are undecided on their major.

6.

What would you do if a student on your academic roster was failing a course?

7.

What questions do you have for me?

8.

What is your current salary?

9.

Tell me about yourself.

10.

We are asking for 8 years of experience in an academic environment and you have just 5. Why do you think you are qualified for this position?

11.

What causes you to feel dissatisfied on the job?

12.

When faced with a problem, are you more likely to jump into solving it, or are you the type to carefully assess the issue first?

13.

If asked, how do you believe your coworkers would describe you?

14.

How often do you monitor the progress of the students on your academic roster?

15.

What did you think of your admissions counselor when you were an undergraduate student?

16.

What do you know about the culture at our school?

17.

Presenting accurate reports and documentation is an important part of being an admissions counselor. How would you describe your written communication skills?

18.

In your opinion, what are the top 3 functions of an admissions counselor?

19.

What unique qualities can you bring to our school?

20.

Why do you want to work as an admissions counselor?

21.

How familiar are you with the undergrad and graduate programs at our school?

22.

Do you consider yourself a team player? Why?

23.

How would you describe your work ethic?

24.

What are your favorite resources for helping students discover potential career choices?

25.

When given your student roster, how much of each student's background do you like to learn?

26.

What do you find most rewarding about being an admissions counselor?

27.

All of our candidates must pass a criminal record check and education verification. Is there any reason why you would not be comfortable with this?

28.

As an admissions counselor you will often be privy to sensitive situations. Do you think honesty is always the best policy?

29.

How often do you take work home with you?

30.

When have you worked among a diverse group of people?

Admissions Counselor Interview Questions

How do you handle stress on the job?

Admissions Counselor Interview Questions

How do you handle stress on the job?

As an admissions counselor, understanding sources of inspiration is important. Who has inspired you in your life and why?

Tell me about your leadership qualities and how those help you with leading your students.

Under what circumstance would you suggest a student change majors?

Walk me through your approach with students who are undecided on their major.

What would you do if a student on your academic roster was failing a course?

What questions do you have for me?

What is your current salary?

Tell me about yourself.

We are asking for 8 years of experience in an academic environment and you have just 5. Why do you think you are qualified for this position?

What causes you to feel dissatisfied on the job?

When faced with a problem, are you more likely to jump into solving it, or are you the type to carefully assess the issue first?

If asked, how do you believe your coworkers would describe you?

How often do you monitor the progress of the students on your academic roster?

What did you think of your admissions counselor when you were an undergraduate student?

What do you know about the culture at our school?

Presenting accurate reports and documentation is an important part of being an admissions counselor. How would you describe your written communication skills?

In your opinion, what are the top 3 functions of an admissions counselor?

What unique qualities can you bring to our school?

Why do you want to work as an admissions counselor?

How familiar are you with the undergrad and graduate programs at our school?

Do you consider yourself a team player? Why?

How would you describe your work ethic?

What are your favorite resources for helping students discover potential career choices?

When given your student roster, how much of each student's background do you like to learn?

What do you find most rewarding about being an admissions counselor?

All of our candidates must pass a criminal record check and education verification. Is there any reason why you would not be comfortable with this?

As an admissions counselor you will often be privy to sensitive situations. Do you think honesty is always the best policy?

How often do you take work home with you?

When have you worked among a diverse group of people?