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Admissions Counselor Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
What unique qualities can you bring to our school?
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How to Answer
The interviewer is asking what makes you stand out from the crowd! This is not the time to say that you are organized, and reliable. Boring! You need to dig deep and think of the unique skills that make you an obvious stand-out from other potential applicants.
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Top 30 Admissions Counselor Interview Questions with Full Content
1.
What unique qualities can you bring to our school?
The interviewer is asking what makes you stand out from the crowd! This is not the time to say that you are organized, and reliable. Boring! You need to dig deep and think of the unique skills that make you an obvious stand-out from other potential applicants.

Rachelle's Answer #1
"What makes me unique from your other candidates is that I am a continuous learner, always working to improve my skills. This year alone I have completed four professional development courses, and I plan to attend four more. The more knowledgeable I am in my role as an admissions counselor, the more your students will benefit from having me here."
Rachelle's Answer #2
"Some unique qualities could be that you are:

- A Continuous Learner
- An Imaginative Thinker
- An Engaging Speaker
- A Strong Motivator
- Bilingual"
Anonymous Answer
"I’m bilingual; I can read, write and speak in English and Spanish. I can target and recruit the Hispanic Community. I recall my experience during the recruitment process with your school; there was open communication between my family and the Spanish speaking Admissions Counselor. My father was able to fully understand the requirements, expectations and what the school offered. Thanks to the excellent customer service my family and I received from the Admissions Counselor, we were able to make the smartest decision and accepted the offer and chose your school. I want to be able to provide that same customer service; I understand the importance of Higher Education and understand how important it is for the entire family to be involved in the recruitment process. I also have two years of recruitment experience, during my college career here, I worked as an office assistant for your Admissions Office. I had the opportunity to work closely with undergrad, transfer and graduate Admission Counselors. I also assisted in the organization and implementation of recruitment events at our school and away from school. I have good interpersonal skills; I’ve worked in the government public sector for four years, and I am positive that my skills fit well with this position."
Rachelle's Answer
You have a lot of unique qualities! Your personal story is a nice touch, however, it may be better suited for a question such as 'Why do you want this job?' Be aware of length and try to shorten up your response just a touch.
"One unique quality is that I am fluently bilingual in English and Spanish, allowing me to recruit the Hispanic Community effectively. I have two years of recruitment experience during my college career at OLLU; working in the admissions office. Here, I worked closely with undergrad, transfer, and graduate admission counselors. I also participated in some of the schools' recruitment efforts. I have worked in the government public sector for the past four years, allowing me to grow my interpersonal skills further."
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Anonymous Answer
"One unique quality is that I am an imaginative thinker, allowing me to come up with creative ways to recruit prospective students. I have a bachelor’s degree in sociology that has given me skills in how to analyze situations and use critical thinking skills to find a way to navigate a task successfully."
Rachelle's Answer
Excellent! This answer is a sure-fire way to make yourself a stand out candidate. If you already have some creative ways to recruit prospective students, you could hint at an idea to draw the interviewer in even more.
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2.
Walk me through your approach with students who are undecided on their major.
This behavioral style question will help the interviewer to understand your coaching and counseling style better. Take the interviewer through your process for assisting students who need clear direction. Use a real-life example if you have one!

Rachelle's Answer #1
"I refer to my undecided students as 'open to exploring' so that they do not feel the guilt associated with being in a rut, or being undecided. I will take these open students through a cycle of exercises including a written exercise that walks them through their interests, life expectations, and how they view themselves. I will also set up opportunities for them to job shadow in a variety of careers that interest them."
Rachelle's Answer #2
"If I were to come across a student who was undecided on their major I would start by figuring out what they do not like, and also administer a personality test if that was a resource available to me. From there, I would encourage a student to job shadow a few family members or friends with interesting careers. There are many ways to help spark a new interest in an undecided student."
Anonymous Answer
"I would schedule as many meetings as possible to get to know the student better. My interest would be to learn more about the student’s qualities, interests, and strengths. I would show the student that his/her decision is important to our team and that they are not alone in making an important decision. I would explain to the student the importance of making a smart decision, to save money and time during their college career. I would provide different career options and the career plan for each degree. I would ensure the student feels comfortable with the courses offered and would remain supportive at all times."
Rachelle's Answer
Very well thought out response! Try compacting it further to help the interviewer follow along.
"If a student were undecided on their major, I would do three things. First, I would get to know their qualities, interests, and strengths. Next, I would make sure they felt supported by the admissions team while reflecting on their important decision. Then, I would provide the student with data regarding career options and paths for each degree they were contemplating. It's important that I would remain supportive and helpful through all stages of the decision-making process."
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Anonymous Answer
"If I were to come across a student who was undecided on their major, I would have a discussion with them to get to know what their interests and strengths are and get an idea of majors they are considering. I would supply them with data for the majors being considered and show them potential paths they could take to pursue them. I would make sure that they feel like they have my support in their decisions."
Rachelle's Answer
You are taking a multi-faceted approach here that includes data and the emotional side of decision making. Well balanced - great work!
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3.
In your opinion, what are the top 3 functions of an admissions counselor?
The interviewer wants to know that you fully understand the scope of this position. If you are not sure of the essential functions of this role, go back to the job posting or job description where expectations are outlined. What do they continually mention in the job posting? Is there a standard theme? Talk about those and be sure to tie in the fact that you are experienced and talented in those exact areas.

Rachelle's Answer #1
"I believe that the three primary functions of an admissions counselor are to help students recognize what they need to achieve, give them the tools they need to reach those goals, and help them to look at their post-secondary educational path critically. I see in your job posting that you greatly value those skills as well. I am highly competent in these functions and feel that my Master's Degree in Educational Counseling makes me the best fit for your needs."
Rachelle's Answer #2
"Here are some qualities an admissions counselor should possess:

- Concern for student success
- Coursework and post-secondary knowledge
- Ability to retain information
- Strong memory
- Counseling skills
- Ability to build strong rapport, very quickly
- Flexible availability
- Ability to maintain confidentiality / discreet"
Anonymous Answer
"The admissions counselor is responsible for recruiting qualified students, advertising and promoting what the university offers, and providing admissions counseling."
Rachelle's Answer
Short and sweet - good answer!
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Anonymous Answer
"I believe the three primary functions of an admissions counselor is to help students recognize what they want to achieve, make their transition to a new place as comfortable as possible, and make them feel confident in the college they have chosen."
Alexandra's Answer
Great answer!
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4.
Why do you want to work as an admissions counselor?
This question can be difficult because it requires you to know enough about the educational facility to be impressed by what they do, and what they have to offer you, regarding growing your abilities as an admissions counselor

Prepare for this question through due diligence! Review the academic facility's website first. You can read reviews of former students and find out about their reputation in the educational space. Sometimes you can even find articles or press releases to give you a brief on their latest accomplishments, innovations or school culture. Pinpoint the highlights.

Know the facility's vision so that you can quickly tell them that your values align. Sharing your knowledge on the latest education-related news is a great indicator that you have a vested interest in them and the educational industry.

Rachelle's Answer #1
"I am impressed by your mission, and I love how much of an impact you make in the local community. Winning the community Humanitarian Award in 2016 was a remarkable achievement that stands out to me. In addition to all of this, I want to work here because you offer the growth, development, and continued education opportunities for your employees. I see a long-term fit here, with consistent growth, which is important to me."
Rachelle's Answer #2
"Working with your facility will be the best way for me to kick off my career. I met with a few individuals in this industry while attending university and everyone had the best things to say about your organization. I am thrilled to be here to interview today and hope that we can create a long-term working relationship."
Anonymous Answer
"I think the students must have people that are supportive and have interests in their success. It is a job that can positively impact people, and I have the skills to assist students with their education and career paths successfully."
Rachelle's Answer
This is a confident answer that is also genuine and compelling. Nicely done!
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Anonymous Answer
"I want to work as an admissions counselor because I understand the importance for students to have a mentor who supports their ideas and values and, most importantly, to be able to show that interest from the beginning of the recruitment process. I received excellent customer service when I showed an interest in your school. For that, I am grateful and want to provide that same customer service experience I had. I want to be an admissions counselor because as an alum, I can speak to prospective students from personal experience and share all the great things the school has to offer. I want to be part of a place I know truly cares about students and their families."
Rachelle's Answer
Perfect! Your response is heartfelt and well researched.
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5.
How familiar are you with the undergrad and graduate programs at our school?
Interviewers and hiring managers often receive hundreds of applications per job. If you are lucky enough to land an interview, you must make some effort to research the opportunity. You don't need to be an expert, but you do need to be knowledgeable about the school before your interview.

Start by searching the school's website and take particular note of any new programs they have implemented. Identify their most popular programs if you can, and look at their competitors to see where this school may stand out.

Rachelle's Answer #1
"I conducted a great deal of research on your programs before coming here today. I was very excited to see that you recently added a Bachelor's Degree in Liberal Arts. I am thrilled to see that you have robust options for Business students as well."
Rachelle's Answer #2
"At this point, I have studied your program offerings for a few hours, so I do feel that my knowledge base is strong. Your offerings have an incredible range. Which of your programs is the most popular?"
Anonymous Answer
"I know that the school has 30 undergraduate majors and minors, 15 master's programs, and three doctoral programs. I also know that the school offers classes during the daytime, evenings, weekends, and online."
Rachelle's Answer
You have done your research! Nice work. If you want that extra-special touch, you could mention a program that OLLU recently introduced, or the specific programs which you know to be the most popular.
"I know that OLLU offers 30 undergraduate majors and minors; 15 master programs and three doctoral programs. I see that you recently added the Nurse Practitioner program which is an exciting addition. I also appreciate that you offer classes into the evenings and weekends, with online options for working and mature students."
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Anonymous Answer
"I am very familiar with the undergrad and graduate programs at Capital. As a previous student, I benefited from the flexibility of adding minors because I had the chance to expand my knowledge in different areas. If a student is undecided, I will encourage them to do the same."
Alexandra's Answer
Good answer!
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