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Credit Card Services Interview

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
How comfortable are you selling products to Company ABC clients?
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How to Answer
Working with Company ABC means that you should be comfortable talking to customers about the variety of products available to them. If you have sales training and previous experience, the chances are that you will have a solid understanding that this role comes with targets and goals. If you have little work experience, it is okay to ask the interviewer for more detail on what the expectations will be in this role.

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Question 2 of 30
Do you have sales targets in your current role? How is your performance measured?
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How to Answer
The interviewer would like to know more about how your success is currently measured. How do you know that you are doing a great job? If you have targets, goals, and metrics in your current position, this question should be straightforward for you to answer.

Hiring authorities love to hear numbers and percentages since they make your experience easy to relate to and understand. If you did not have sales targets in your last role, discuss the measurements addressed in your performance reviews. If you do not have performance reviews, have you received praise for a job well done?

Question 3 of 30
Tell me about the last time you handled a demanding customer. What did you do well, and what could you have done better?
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How to Answer
Every customer-based interaction is different, and the hiring authority would like to see that you can handle any situation that comes your way. If you have some work experience, you have likely come across a demanding customer in the past. Tell a brief story that outlines the challenge, the action that you took, and include the positive result of your actions.

If you are new to your career, think about a time when you had a problematic professor or had to collaborate on a group project with another student who didn't work positively with you.

Question 4 of 30
Company ABC has a variety of goals and KPIs for each employee. How do you go about meeting and exceeding your goals every month?
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How to Answer
The interviewer would like to know your approach to ensuring success in the workplace. It's essential that you give the nod to the fact that Company ABC has goals and KPIs waiting for you, should you be the successful candidate.

The hiring authority would like to hear that you are great with goal setting and organizing your day. When you have a great plan in place, this makes it much easier to meet and exceed your goals. If you have an example of a time when you recently exceeded your goals at work, talk about what you did to get there!

Question 5 of 30
Do you prefer to work for Company ABC in a B2B or a B2C approach?
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How to Answer
Company ABC will have opportunities present in both business-to-business and business-to-consumer divisions. Before your interview, it is crucial that you research the opportunities available in both divisions. Of course, you want your response to be a match for the position to which you are interviewing. With that said, there will always be an opportunity to grow and be promoted over time. Be honest with the interviewer about your preference, if you have one, but also be sure to express a desire to focus on the position at hand.

Question 6 of 30
Walk me through your experience, managing an end-to-end sales cycle.
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How to Answer
An end-to-end sales cycle has a variety of stages, including:

- Prospecting
- Approaching
- Negotiating
- Fulfilling
- Following Up

If you are working on an end-to-end sales cycle, you are responsible for finding and contacting the customer, working with them until the sale is complete, and then following up with them; continuing to nurture the sale long after the contracts are signed, or payment is made.

Walk the interviewer though any experience that you have when it comes to handling an end-to-end sales cycle. If you do have this experience, you could choose to talk about what you learned during your post-secondary studies when it came to the cycle of major assignments, for instance.

Questions 7 through 30
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