Zendesk ApS Mock Interview
Practice 28 Zendesk ApS interview questions covering customer experience, technical support platforms, and service operations.
Question 20 of 28
Talk about a data integration project where you encountered an issue with completing tasks due to the negligence of others. How did you handle this issue to ensure solid completion of the project?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Because Zendesk ApS operates in a team based atmosphere, this question is allowing your interviewer to gain insight into how you will work as part of a larger team. Large data integration projects at Zendesk ApS will require you to work with many people, so use a prior experience where you took the bull by the horns with others to ensure successful completion of a project. Make sure to clearly outline the situation and what you had to do to overcome it to produce a positive outcome.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"Last year, I was working on a data consolidation project for a roll out of a new software program we were developing. Because the project was working with several of our existing systems, I was coordinating with several different engineers from our staff that were experts on their respective systems. As the project was going along smoothly from the start, I wasn't getting a response from one of our engineers that had key information for me to move forward. With fully understanding that people are very busy in their day to day duties, I gave him three additional days to respond with no success. Once I didn't receive a response, I went directly to his office to speak directly to him. He immediately apologized for his delay and we spoke at great length about the information that I needed to move forward. I'm glad I took this direct approach in this situation and would never hesitate to do this moving forward in a tactful manner."
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