Practice 28 Zendesk ApS interview questions covering customer experience, technical support platforms, and service operations.
Question 16 of 28
How to Answer
Example Answer
Community Answers

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Similar to evaluating any project, measuring the success and impact of any data integration project should rely on goals that were defined at the start of the project. In your answer, be sure that you speak about the consideration for the people involved in the project (i.e. customers, sales, IT, engineering) and how success was measured in their eyes. Another great point to touch on in your answer is using the SMART method for setting goals to assure that they are specific, measurable, attainable, relevant and time oriented.

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"With any large data integration project that I have managed in the past, success starts with setting realistic yet high standard goals for the project. To do this, I need to make sure that I get input from all key stakeholders in the project. With a recent project, we measure our success in a few different ways. Because of the need set forth by our sales force to be more competitive with our competition in the market, we measured timeliness of the system pre and post integration. Then, to measure the financial impacts of the project, we measured our end of project costs versus what was budgeted. Because our goals were measurable, it was easy to see that the project was a huge success."

Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Unlock expert responses that reflect Zendesk's customer-centric interview approach.
Get StartedJump to Question

Written by Ryan Brunner
28 Questions & Answers • Zendesk ApS

By Ryan

By Ryan