Wizz Air Limited Operations Agent Interview Questions & Answers
Below is a list of our Wizz Air Limited interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. Which part of this position at Wizz Air as a Ground Operations Manager do you feel you would excel at?
How to Answer
With this question, your interviewer will be looking to hear about the aspects of the Ground Operations Manager position that you would both feel the most comfortable in and be successful in. Before your interview, it will be important for you to research the job's duties so you can highlight the pieces that you feel you would do best in. This question also allows you the opportunity to showcase some knowledge or skills you have that your interviewer can't see on your application materials.
Answer Example
"After learning about this role with Wizz Air, I was compelled to apply because I knew that being a Ground Operations Manager really matched all of my skills that I would bring here. But probably the most important skill I would bring that sets me apart from others applying for the job is my ability to provide outstanding customer service. Throughout my career, I've been in customer-facing roles. Both on the sales and service sides of the aisle, I am a firm believer in treating customers the way I would want to be treated if I were in their shoes, and I am ready to bring that mindset to this job."
2. Has a colleague every tried to encourage you to cut corners at work? How did you handle that situation?
How to Answer
This job on the ground operations team at Wizz Air will put you face to face with many different people each day on the job. Your interviewer is looking to see how you handle a situation where a fellow employee is just not getting the job done correctly. Your interviewer is assuming that it is likely that you have run into a situation like this at some point during your working career, so try to think about a situation where you can paint a clear picture of the situation and how you handled it with grace. To seal the deal for your interviewer, make sure that the situation you talk about highlights your ability to do what is right and hopefully even convince your colleague to as well.
Answer Example
"During my college years working in the restaurant industry, I had a coworker that would always try to convince the staff closing that night to leave some of our required duties for the crew opening the next morning. He was always in a rush to get out of there soon after the door closed to customers for the night. I explained to him that not only was this work required of us by our manager but that doing this would also put our coworkers the next day in a very tough bind to be able to complete all of their tasks before the doors opening to customers. I was raised to be a hard-working and respectful person, and I have always naturally carried this into the workplace."
3. The Ground Operations Agent that we hire at Wizz Air needs to have a strict focus on safety. What aspects of safety do you envision being responsible for in this job?
How to Answer
At Wizz Air, you would work closely with the passengers, cargo, fuel, and flight plans, where safety is an important aspect of every part of the job. The person, your interviewer hires for this role needs to at least come to the interview with a basic knowledge of the facets of safety that this job will entail. While you can speak broadly in your answer while covering as much of the job as possible, make sure your interviewer clearly understands your focus on safety by talking about the details of the role. As you answer, it is okay to talk about similar safety-related measures you've had to take in prior jobs that you've held, and it is okay to ask follow-up questions as well.
Answer Example
"One thing that really drew me to work for Wizz Air is the devotion you show to your passengers. If hired for this role, doing my part to ensure the safety of all would be at the front of my mind in every task that I perform. From the understanding I have from the job description and reading more about this role, safety would be a huge focus when working with ground handling suppliers. Safety would also be a big factor when I would be performing station visits."
4. Why are you interested in working for Wizz Air?
How to Answer
As you get to the interview process for this role as a Ground Operations Manager at Wizz Air, your interviewer knows that you are dedicated to a career in the airline industry. Now, they are looking to hear that you are dedicated and have a personal investment in their airline. They are asking this question to have you sell them on your own personal investment into their organization and really to ensure that your own personal convictions and beliefs match the airline's. As you answer this question, try to tie your own beliefs and views to that of the airline to prove your investment in the organization's mission and values.
Answer Example
"While I wasn't actively seeking a new position when I applied at Wizz Air, I had heard so many great things about working here, and I knew this role was the right fit for my skills. I love the passion that the staff here show towards providing the most friendly and reliable air travel in the industry from others that I've talked with. I also am very invested in the potential for growth and learning that you provide your employees, as I want to continue to grow within my own career path until I one day retire."
5. Do you have any pet peeves in the workplace?
How to Answer
While asking this question to ultimately see how you will work with others on the Wizz Air team, your interviewer also may get a good look into your personality, depending on how you answer this question. Be careful as you answer this question because discussing a very common workplace pet peeve that you would likely encounter on the job could make your interviewer think that you would struggle to work as part of a larger team. In the end, try to talk about a pet peeve that either is harmless and highlights your calm demeanor or talk about a pet peeve that leads to poor performance or insubordination in the workplace.
Answer Example
"I would have to say that my only pet peeve in the workplace was a teammate that isn't invested in their work. I'm a firm believer that every person should be passionate about what they do on the job and not just be there to collect a paycheck. Having worked with colleagues like this in the past, I try my hardest to help motivate them and get them invested in their job and career."
6. Talk about the position you've held during your career where you faced the most amount of pressure. How did you perform well under this pressure?
How to Answer
Ground Operations Managers at Wizz Air often have to work under high-stress, high-pressure situations. Your interviewer will be looking to hear that you can handle high-pressure situations in this job with ease by asking this question. No matter what position you decide to talk about as an example of handling pressure on the job, be sure that you can display your ability to handle stress on the job healthily and positively. Try to explain the tools and resources you used to help manage pressure. It is also important to not get caught saying things like, you don't get stressed because your interviewer will know that either you are not telling the truth or that you've never worked in a role that actually involved some high-pressure situations.
Answer Example
"In my current role, I am under pretty intense pressure daily when it comes to coordinating shipments of orders. To handle this pressure, I used my own personal organization skills and team-building skills to build processes that ensured my team was on schedule and on time at all times. I started an RFP process on a new shipping system within weeks after starting in this role and hired a staff team to help build the new software into our department. From my years of experience in this role, I grew so much as a manager to the point where I really thrive in pressure-packed situations."
7. Have you ever went above and beyond the expectations of a customer or colleague to provide excellent service?
How to Answer
Because customer service is a huge part of this role on the Wizz Air ground operations team, your interviewer is looking for insight into your personality and work ethic on the job by hearing you talk about a time you went above the call of duty to provide a great outcome in the workplace. Whether you have done it for a customer or a colleague, try to paint a clear picture that describes the situation, provides your thought process in the situation, and clearly explains how and why you went above and beyond for that person. In the end, your interviewer will be looking to connect the dots on your outcome and why you took the necessary actions to provide this outcome. This will help them gauge your ability to do just that if you were hired to join the Wizz Air team.
Answer Example
"Throughout my career, I've never hesitated to go beyond the call of duty to provide excellent service to the customers that I've worked with. Exceeding the customer's expectations is what most often brings them back time and time again, and I imagine this is especially true in the airline industry. Last year, the sales team that I supported was working on landing a huge client, and I was asked to help organize a meeting between the potential client's leadership and sales managers. To do my part in impressing the clients, I decorated the conference room the group would be meeting with the sports teams from their home state to make them feel more at home. I also printed out large poster-sized positive feedback from customers around the room. When our sales director saw the room the evening before the meeting, he commended me for taking the initiative to do such a great job on the room. The next day, I heard the clients were thoroughly impressed with all of the work we had done."
8. Talk about a role you've held in the past where problem solving was an essential part of the job? What did you learn in that role that you can bring to the Wizz Air ground operations team?
How to Answer
Whether you will be faced with working on negotiating a new ground handling agreement or following up on a flight disruption in this role, your interviewer needs to be assured that you have solid, quick problem-solving skills to be hired for this job. To do this, they are posing this question to you to learn about a previous job that you've held where you had to be a problem solver daily. As you prepare for this question, be sure to talk about a job where you can clearly describe many issues you faced and handled with ease. Most importantly, finish your answer by discussing how this experience has you totally prepared to be a problem solver in this job.
Answer Example
"As you can see from my resume, the early part of my career was spent in retail as a manager, and this work provided challenges daily. I handled everything from wrong shipments, late shipments, upset customers, incorrect pricing, staffing issues, and many other issues on top of those in retail. My success in that role was due to my resiliency, teamwork, flexibility, and analytical skills, and these are skills that I would look forward to bringing to your team as your next Operations Agent."
9. Talk about a time you had to settle a conflict in the workplace. What were the important things you did to ensure that this happened in a safe way that ended well?
How to Answer
Because of the large number of people, including internal and external airport staff, you would be working with in this role at Wizz Air, your interviewer needs to know that you have solid conflict resolution skills if hired for this role. As you reflect upon your career to this point to think of a good example to talk about, be sure that you talk about a time where you handled a conflict by addressing the situation directly, kept a positive attitude, and came through with a result where all parties involved were happy in the end. As you answer, highlight the interpersonal skills you used to ensure a true win-win situation. It's also important to be aware that you can answer this question by either talking about a conflict between colleagues or between yourself and a customer.
Answer Example
"In my current role a few years back, I took it upon myself to help resolve a serious conflict between two of my colleagues who couldn't work effectively together. I knew that their issues stemmed from their personal lives overflowing into the workplace, and one day it came to a head over a loud shouting match that was about to get physical. Right away, I jumped in to separate them while another colleague helped me to distance them from one another. Knowing that emotions were running high, I took the time to talk to each individual and let them know that all three of us would meet together the next day. Going into a meeting with both of them, I knew it was important to be objective towards both parties and hear them out on their differences. I made it clear during the meeting that arguments over differences in their personal lives wouldn't be tolerated in the workplace, and it ended up being an excellent situation for both of them to talk out their issues in a civil way. In the end, we decided that while both could remain in the department in their jobs, we would switch around some duties on the team to keep their work separate for the most part. In the end, I used my interpersonal skills to create a positive atmosphere for them to talk out their differences, and I used problem-solving skills to work out a resolution that all could agree with."
10. How would you keep yourself motivated and upbeat on a day where customers are being very difficult to work with?
How to Answer
On the operations team at Wizz Air, some days can involve some pretty rough times for customers, and the airline staff often take the brunt of the feelings from the customers. In this role, it is important to know that many customers you would be working with include external airport staff at many locations. By asking this question, your interviewer is looking to gauge your understanding of the potential downsides to a role in customer service with their airline and that you've put thought into how you would handle these days. As you answer this question, be sure to highlight the importance of always maintaining a positive attitude no matter what is happening during your day. Also, be sure that you don't sound like you are complaining about any days that you've had like this in the past, as that will reflect poorly on your ability to handle this aspect of the job. In the end, keep your response customer-focused by highlighting your ability to work with customers in this mindset.
Answer Example
"On days when customers are upset and taking it out on staff, I take an understanding and caring approach with them because I am representing the face of the company at that moment. I take it upon myself to try and take a bad situation and make it right for them. More times than not, simply listening to them and taking action is enough to totally change their attitude and make them happy customers once again. During my career, I've had very tough days like this where I've felt physically and mentally drained at the end of the day. On those days, I felt it was imperative to unwind and relax in the evening to be refreshed the next day."
11. If hired as our next Ground Operations Manager, would you bring any bilingual skills to our team?
How to Answer
While certainly not a make-or-break question for you as the candidate, your interviewer is simply looking to know if you speak any other languages, as that would be a major asset to their team. Because Wizz Air operates in several countries throughout Europe, being well-versed in another language is always a plus for your interviewer to be aware of about you. Be honest as you answer this question, and don't hesitate to say that you are open to learning any new languages that may help you step ahead in this role down the road.
Answer Example
"Having taken four years of French in high school, I would consider myself at a pretty novice level in that language. I may be able to hold a relatively basic conversation with others and understand questions that may come my way. If ever needed in this job, I think I would pick the language back up pretty quickly, as it has been over 15 years since I last spoke it."
12. Our Operations Managers need to be very highly organized on the job. How do you ensure that your workload stays organized and on track?
How to Answer
As a Ground Operations Manager at Wizz Air, your workday will be filled with many varying duties. You can be dealing with a flight disruption one minute, and the next, you can be required to participate in an impromptu safety meeting with the external airport staff. Because of the mass chaos that airport operations often see, your interviewer will be looking to hear that you have the skills to stay organized and on task throughout your workday by posing this question to you. As you answer this question, talk about different tools and technologies you have used throughout your career to help you maintain organization. Also, be sure to talk about any examples you have where being highly organized was beneficial in a role you've had in the past.
Answer Example
"In my current job as a department store manager, I have many duties that can be calling my name at once, and being organized and having a plan of attack is of critical importance to my success each day. I have my company email and calendar that I use for daily or weekly task tracking to stay organized. I also always have a small notepad and paper on me to write down specific tasks each day. While these help me stay very organized each day, prioritizing my tasks and reprioritizing throughout the day are probably more important. If hired as your next Operations Manager, you can feel comfortable knowing that you would be hiring a highly organized manager."
13. To be successful as an Operations Manager with Wizz Air, being diligent about attention to detail on the job is important. Why do you think being very detail-oriented is important for this role?
How to Answer
As you prepare to answer a question like this, it is important to know that your interviewer is looking to hear two very distinct and different things out of your answer. First, they'll be looking to hear that you did your research on the role of a Ground Operations Manager with Wizz Air by having you talk about the duties that will require details. Then, they'll be looking to hear that you understand why being detail-oriented is important for those duties as you explain the little nuances of the role. As you answer, don't hesitate to talk about any job duties you've had in the past that required strict attention to detail.
Answer Example
"As you can see from my resume, I spent a few years during my time in college as a Records Examiner, and this role really helped instill a need for paying attention to detail in the work that I do. Success as a Ground Operations Manager requires strong attention to detail in almost every aspect of the job. Whether planning a new start-up location at a new airport or mapping out a flight pattern based on the weather, the need to take in and consider every detail that is critical for a safe and timely flight as well. The top-notch customer service that your airline provides is also due to strict attention to detail, and if hired for this role, I'd look forward to carrying on that torch."
14. What is the highest level of mathematics that you completed during your education?
How to Answer
There are many aspects of working on the Wizz Air ground operations team where more basic math concepts are beneficial to success in the role. Mostly regarding the loading and packing of freight on an aircraft, your interviewer is really trying to gather that you have the ability to make basic math calculations on your feet. While many airlines can have varying education requirements for this type of role, it is important to know that Wizz Air requires a Bachelor's Degree or equivalent for this role. On top of talking about the highest level of math that you completed, be sure to talk about any jobs you've held where quick math skills were essential.
Answer Example
"While earning my Bachelor's degree, I did pass a 4 credit Calculus I class as a requirement for my degree. I have always been very comfortable with my math skills on the job. In my current role, I often have to calculate profit margins and markups in quick order when working with retailers. If hired for this role, I would be very proficient in the math side of the job."
15. How skilled are you in learning new computer software programs?
How to Answer
As is the case in most industries now, Wizz Air, among other companies in the airline industry, relies on intuitive software programs to help run their business efficiently. These advanced systems can house passenger booking, flight schedules, airplane maintenance records, employee scheduling, and many other items. On the ground operations team, you will be required to operate within many parts of this system. While you likely won't have direct experience working on a system tailored to the airline industry, your interviewer knows that today's systems are very user-friendly, and they're simply looking to hear that you have the skills needed to learn the system you will be working with. For your answer, talk about other systems that you have had to learn and thrive in and make sure your interviewer walks away comfortable with your ability to learn their system.
Answer Example
"I am extremely confident in my ability to learn any software program. If hired to join the Wizz Air team, this would be a top priority for me in my initial weeks on the job. I've worked in point of sale software programs, inventory programs, and various office email and communications systems throughout my career. With each new program that I've worked with, I've taken the time to walk through any classroom-type training for the system and then put that to use through hands-on training with my colleagues that I work closely with."
16. At Wizz Air, Ground Operations Managers are relied upon to make sound decisions on a turnaround almost every day. Have you ever had a time where you had to be quick in coming to an important decision on the job?
How to Answer
Ground Operations Managers at Wizz Air often need to be the person to make difficult decisions in a short amount of time. To do this, they need to be masters of the entire operation of a commercial flight. One example would be how to handle an emergent situation at an airport that Wizz Air operates out of. To gauge your ability to think on your feet quickly and make rational decisions in these situations, your interviewer poses this question to you. As you prepare for the interview, try to think of a work situation where you had to use your expertise and other resources to come to a quick resolution. As you describe the situation to your interviewer, be sure to focus your answer on the methodology used to come to your decision and what the successful outcome was for the situation.
Answer Example
"Last year, while working in a retail setting, I came across a customer that was acting very peculiar in the back of the store. As I was trained to, I approached them to ask if they needed any help. Being wintertime, the customer was wearing a large jacket that seemed rather bulky. When the customer avoided me and walked away, I called for security over the radio right away. As both security and I approached the customer as he tried exiting the store, he threw several items that he was trying to steal under a rack at the front of the store. In that situation, my instincts told me that something wasn't right, and rather than letting it go, I decided to confront the customer and call security. Retail theft is a big deal with my current employer, and I'm glad I did my part to help prevent it."
17. Have you ever had a time where your workload became too unbearable? How did you handle this situation?
How to Answer
While certainly not asking this question to scare you away from this role, your interviewer ideally wants you to understand that some days on the Wizz Air ground operations team can be very overwhelming. By asking this question, they are looking to hear that you can handle these situations by prioritizing and being resourceful in handling the situation. In the past situation you describe, talk about it in a positive light and explain what resources you used to dig out. If you used the help of others, discuss what led you to come to that decision. To conclude your answer, talk about what you learned in the situation you bring with you to this day on the job.
Answer Example
"Early in my career, I was a part of a merger where my small, family-based company merged with another large moving company. Not wanting to stall anything for current customers, my team had to transition many upcoming customers to a new platform. We didn't have the overall staffing to do this promptly. At that time, I was mandated to work four hours of overtime each evening to move customer information to the new platform. This work, coupled with our busiest time of the year, made life at work very stressful for a month. While I knew I could press my nose to the grindstone and get through it with success, maintaining a focus on my own personal health and well-being was crucial to my work life. In the evenings, I recuperated my thoughts by spending quality time with my family and on my bike. I used the weekends to recharge and get ready for upcoming weeks that would find me working 60+ hours as well."
18. If hired as Wizz Air's next Ground Operations Manager, I will expect you to build a solid rapport with all of the people you will be working closely with. How would you go about doing this?
How to Answer
Successful Ground Operations Managers at Wizz Air are most often the ones that can build a strong relationship with their colleagues. As you walk through how you would build rapport with your colleagues, try to focus on how you connect on a personal level with your colleagues and how you let your work do the talking by doing what you say and saying what you do. It is also important to discuss how you would build relationships with external customers like airport staff and managers.
Answer Example
"If hired on your team, one of my first goals upon starting would be to personally connect with all of the colleagues I would be working with. I would take the time to get to know them personally and professionally and be very open about myself in return. I have found that once I build these connections on the job with a colleague, communication and production together become so much better. Over time, I am a firm believer that rapport is nurtured and grown by my own actions. I will always follow through with my commitments to my colleagues promptly and expect they do the same for me."
19. Tell me about a time you had to have a difficult conversation with a colleague. How did you handle that situation to ensure it was successful?
How to Answer
On the Wizz Air ground operations team, the time will come where you will have to have an uncomfortable conversation with a colleague. Your interviewer is asking this question to hear that you have the ability to do this when the time would come for you to be called upon to do so at Wizz Air. Try to think of a situation where you can explain the measures you took to prepare for the conversation and the conversation style you used to have the conversation positively. As you wrap up your answer, explain the positive outcome and any follow-up you were required to do to prove your ability to do this if hired for the job.
Answer Example
"A couple of years ago, I had to talk to a colleague about a major hiccup in his work processes that were increasing the workload for the rest of the team. What made this a difficult conversation for me was that the colleague was a senior in our department, and I was relatively new. Ahead of the conversation, I got my ducks in a row by documenting the processes impacted by his actions. I decided that my conversation would be in a more informal setting at his workstation. I amicably approached him, as we had an excellent working relationship. At first, he was very taken aback by me approaching him, and I reiterated that the issue at hand was impacting many more team members. At the end of the conversation, he thanked me for bringing the issue to his attention. Although it took some time for the issue to be completely remedied due to forces of habit, in the end, it did get remedied."
20. Tell me about a time you had difficulty working with a colleague. What did you do to try and help that situation?
How to Answer
As you answer this question, think of a situation where you used your great interpersonal skills to take a potentially bad working situation and change it into a positive result. Because of the many different roles and subsequent personalities that you will work with at Wizz Air, there will likely be some uncomfortable interpersonal conflict between you and a colleague at some point in time. Your interviewer will be looking to hear that you can healthily remedy these situations. Keep in mind that your interviewer will want to hear that you keep your answer upbeat, so try to avoid complaining about the situation.
Answer Example
"A couple of years ago, a colleague was very defiant towards another team lead and me when given direction on the job. This all started after his initial training on the job. For the first week or two, I remained diligent in my attempts to give directions in a forthright and personable manner. After seeing a few times where my direction was ignored, I decided to talk to the employee in a one-on-one environment away from other coworkers. I focused on communicating in a very personable manner and tried to get to the root of what could've been causing the defiance of direction. By taking this approach, the employee opened up about what he felt were significant inefficiencies in our training and onboarding process and let me know that he would be putting his best foot forward from there."
21. Operations Managers at Wizz Air need to be the ultimate team players among our entire staff. What makes you a great team player?
How to Answer
Being hired as a Ground Operations Manager at Wizz Air will regularly have you working closely with both internal Wizz Air staff and external airport staff. You need to have the ability to work and communicate with everyone in a very effective manner. For this question, your interviewer will be looking to determine whether or not you have the ability to do this. As you prepare for this type of interview question that digs into your ability to work as part of a team, think back over your career about feedback that you've received from your colleagues and/or supervisors regarding your ability to work as part of a team and relay that feedback to your interviewer. In the end, your interviewer wants to walk away from the interview knowing that you get along easily with all people and that you can collaborate with anyone necessary on the job.
Answer Example
"I am a person that really thrives in a team-based environment, and I really believe the main thing that makes me a great team player is my ability to act as both a leader and a contributor, in any given situation. I have great interpersonal skills and don't hesitate to give direction when needed. I also can very easily take direction from others. A big contributing factor to me being able to do this is getting to know my colleagues on a personal and professional level, something that I've always prioritized in any job that I've held."