How to Answer: Tell me about a time when you went above and beyond for a patient or their family member.
Advice and answer examples written specifically for a Trinity Health job interview.
2. Tell me about a time when you went above and beyond for a patient or their family member.
Why the Interviewer Asks This Question
The interviewer asks this question to see how dedicated you are to your profession, patients, and family members. The interviewer wants to hire a healthcare professional that will go above and beyond to help their patients and their loved ones and not only do the bare minimum. When you describe how you offer exceptional service to your patients, the interviewer will see that you are someone they want to have on their team and represent Trinity Health.
Written by Krista Wenz on June 4th, 2022
Focus Your Answer On
Focus on describing a situation that shows you went above and beyond your everyday job responsibilities to help a patient or their family members. You may have stayed after your shift ended to comfort a grieving family member or found a way to bring a patient's pet in to visit them. Whatever you describe, make sure it is not something that is breaking hospital rules.
Written by Krista Wenz on June 4th, 2022
Answer Example
"Recently, I had a patient who had their service dog into the hospital with them as they were dying. There was not enough time to get the patient to hospice, so the charge nurse said we should make the patient as comfortable as possible in his room. The patient had no family or friends that would visit, and we had become friends in the two weeks he was in the ICU. As the patient was dying, he asked if I would look after his dog Charlie when he passed. I told him I would and kept my word. I was not allowed to have pets where I lived and found a house with a backyard so I could keep Charlie."
Written by Krista Wenz on June 4th, 2022